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Implementation Manager

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EverCommerce

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Location:
United States

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

55000.00 - 65000.00 USD / Year
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Job Description:

As an Implementation Manager, you’ll be the primary point of contact for new clients as they begin their journey with Service Fusion. You will guide customers through onboarding, ensuring their software is configured to fit their workflows and business goals. Your role will combine technical aptitude, clear communication, and customer advocacy to deliver a seamless onboarding experience that sets our clients up for long-term success.

Job Responsibility:

  • Performing system setup
  • Coordinating and performing training
  • Overseeing data import progress
  • Solving customer-specific workflow issues
  • Remain knowledgeable and up to date on all Service Fusion products
  • Contribute to the Service Fusion roadmap
  • Consistently meet or exceed company performance metrics
  • Collaborate with peers and clients on projects
  • Represent brand at trade show events

Requirements:

  • Must be technically savvy
  • Demonstrate high levels of written and verbal communication
  • Comfortable with change
  • strong prioritization skills
  • ability to balance multiple tasks
  • Comprehension and delivery of monthly, quarterly and team level goals
  • User-level CRM experience
  • Demonstrate ability to own the process and account
  • know when to escalate to leadership
  • Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process
  • Demonstrate the ability to assess the needs of a customer and tailor their journey as needed
  • A mindset of continuous innovation and improvement
  • Equal doses of patience and common sense
  • Familiarity with web applications and mobile applications

Nice to have:

  • Experience with QuickBooks
  • Experience with Microsoft Excel
What we offer:
  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
  • Continued investment in your professional development
  • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
  • 401k with up to a 4% match and immediate vesting
  • Flexible and generous (FTO) time-off
  • Employee Stock Purchase Program

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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