Implementation Manager, Randstad

Implementation Manager

Randstad

Location:
Canada, Markham

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Our client, a leading company in the web design space for elite private members clubs worldwide, is looking for an Implementation Manager to lead a talented team of project coordinators and team leads. This is an exciting opportunity for someone with a strong background in leadership, process management, and customer service to oversee the seamless execution of website implementation projects. In this role, you will be responsible for guiding two Team Leads and a team of over ten Project Coordinators. Your team will work closely with clients to understand their needs, manage timelines, and ensure the on-time delivery of high-quality websites that reflect the clubs' culture of excellence. You’ll also be tasked with monitoring project performance, optimizing processes, and maintaining strong client relationships.

Job Responsibility:

Overseeing the progress of high-priority website projects and ensuring they stay on track
Mentoring Team Leads and Project Coordinators to achieve monthly, quarterly, and annual objectives
Acting as the main escalation point for client issues and troubleshooting
Managing the onboarding of new team members and guiding their career development
Conducting regular process reviews and ensuring teams adhere to quality standards
Facilitating team meetings and ensuring cross-department collaboration.

Requirements:

Bachelor's degree or college diploma
2+ years of experience managing a team of Implementation Coordinators or Project Managers
Customer service experience in the software industry
strong organizational and communication skills
Proficiency in Microsoft Word, Excel, PowerPoint, and other tools.

What we offer:

Working at MNC with progressive career advancement
High level of autonomy
Competitive compensation package
Flexibility work schedule - 1/2 days onsite per week.

Additional Information:

Job Posted:
April 27, 2025

Expiration:
May 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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