Implementation Manager, CVS Health

CVS Health

Location:
United States, Work at Home, North Carolina

Category:
Consulting

Contract Type:
Employment contract

Salary:

46988.00 - 122400.00 USD / Year

Save Job

Apply Position

Job Description:

Responsible for directing all aspects of customer benefit plan implementation, acting as the single point of contact, mediating and coordinating resolution of all project deliverables, and executing strategy consistent with customer expectations. Must possess strong organizational skills, negotiation skills, and health benefits experience.

Job Responsibility:

Directing all aspects of customer benefit plan implementation of Self-funded New Business Clients
Partnering with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded
Acting as a single point of contact for benefit plan implementation
Mediating and coordinating resolution of all project deliverables and implementation related tasks
Developing and executing implementation strategy consistent with customer expectations
Ensuring strategy is administered in accordance with all performance guarantee arrangements
Engaging team members to follow through on their responsibilities
Evaluating impact of customer requested exceptions and developing reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations
Soliciting and assessing internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Requirements:

1+ years Health Plans and Benefits experience
2+ years Project management and Client facing experience
Negotiation and conflict resolution skills across various levels of the organization
Ability to remain flexible yet focused during stressful situations
Attention to detail and accuracy while focusing on overall project deliverables
Ability to express complex concepts in a clear and concise manner
Highly organized and able to quickly prioritize multiple assignments with high quality results.

Nice to have:

Salesforce experience
Microsoft Teams, Excel, Outlook experience
Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems.

What we offer:

Affordable medical plan options
401(k) plan including matching company contributions
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access.

Additional Information:

Job Posted:
November 22, 2025

Expiration:
November 28, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Implementation Manager