Implementation Manager, CVS Health

CVS Health

Location:
United States

Category:
-

Contract Type:
Employment contract

Salary:

46988.00 - 112200.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Directing all aspects of customer benefit plan implementation of Self-funded New Business Clients
Partnering with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded
Acting as a single point of contact for benefit plan implementation
Mediating and coordinating resolution of all project deliverables and implementation related tasks
Developing and executing implementation strategy consistent with customer expectations
Ensuring strategy is administered in accordance with all performance guarantee arrangements
Engaging team members to follow through on their responsibilities
Evaluating impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations
Soliciting and assessing internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process

Requirements:

1+ years Health Plans and Benefits experience (preferred)
2+ years Project management and Client facing experience
Negotiation and conflict resolution skills across various levels of the organization
Ability to remain flexible yet focused during stressful situations
Attention to detail and accuracy while focusing on overall project deliverables
Ability to express complex concepts in a clear and concise manner
Highly organized and able to quickly prioritize multiple assignments with high quality results

Nice to have:

Salesforce experience
Microsoft Teams, Excel, Outlook experience
Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 02, 2025

Expiration:
August 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Implementation Manager