Implementation Manager Job at Hightouch

Implementation Manager

At Payhawk, our Implementation Managers (IMs) play a critical role in driving cu...

Location

Bulgaria , Sofia

Salary:

Not provided

Payhawk

Expiration Date

Until further notice

Requirements

2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
Tech savvy with an ability to fully understand our software
Native/Near native level of English
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
Excellent organisation skills and detail oriented
Fast learner and capable to keep up with a fast growing environment
Ability to prioritise and multitask with clients and colleagues
Experience in the fintech industry is preferred

Job Responsibility

Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions
Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders
Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs
Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from Payhawk
Assist customers in scaling their Payhawk usage as their businesses grow or their needs evolve
Provide expert guidance and support when customers need to adjust their setup or adopt new functionalities
Act as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve their desired outcomes
Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction
Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams
Identify and propose process improvements to enhance the onboarding and adoption experience

What we offer

30 days holiday paid leave
Competitive compensation package
A week exchange policy to another Payhawk office (London, Berlin, Barcelona, Amsterdam, Paris)
Multisport card fully funded by us
Flexible working hours
Company office massages
Personal assistant service
Regular team-wide events
Opportunity to use the Payhawk product

Fulltime

Implementation Manager

The Federal Implementation, Process and AI Team is part of Microsoft Business Op...

Location

United States , Reston

Salary:

96500.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph
Ability to meet Microsoft, customer and/or government security screening requirements
Clearance Verification
Microsoft Cloud Background Check
Verification of U.S. citizenship

Job Responsibility

Execution of billing processes in a secure environment or Sensitive Compartmented Information Facility (SCIF)
Ensure all launches land successfully in region/globally, on time, delivering experience customers/partners expect while managing stakeholder expectations
Provide input to launch design, engage with Corporate launch team across the globe to ensure regional requirements are incorporated into design
Manage the E2E regional/global deployment, establish regional/global structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve
Represent our Customers, Partners and Field throughout the launch process
Conduct experience mapping sessions ensuring that the experience we deliver is in line with customer and partner expectations
Ensure all regional/global stakeholders understand the impact the launch will have for their organizations, be it transaction volumes, query support, resource impact, etc, and establish plan to manage
Build engagement with corporate launch teams and regional implementation managers located in other Regions
Ensure consistency in launch execution and adherence to launch framework
Provide regional/global approval for transition through launch tollgates and recommend launch Go/No Go decision

Fulltime

Implementation Manager

As an Implementation Manager, you’ll be the primary point of contact for new cli...

Location

United States

Salary:

55000.00 - 65000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

Must be technically savvy
Demonstrate high levels of written and verbal communication
Comfortable with change
strong prioritization skills
ability to balance multiple tasks
Comprehension and delivery of monthly, quarterly and team level goals
User-level CRM experience
Demonstrate ability to own the process and account
know when to escalate to leadership
Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process

Job Responsibility

Performing system setup
Coordinating and performing training
Overseeing data import progress
Solving customer-specific workflow issues
Remain knowledgeable and up to date on all Service Fusion products
Contribute to the Service Fusion roadmap
Consistently meet or exceed company performance metrics
Collaborate with peers and clients on projects
Represent brand at trade show events

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Fulltime

Implementation Manager

The Implementation Manager role exists because while Five Guys invests in techno...

Location

United Kingdom , London

Salary:

55000.00 - 65000.00 GBP / Year

Five Guys UK

Expiration Date

Until further notice

Requirements

4 to 7 years delivering technology or change programmes hands-on in a business
Built rollout plans, training or user guidance yourself and can show examples
Worked effectively across technical and non-technical stakeholders
Tracked adoption and outcomes after go-live rather than moving on immediately
Operated with autonomy, owning your workstreams end-to-end
Brought structure to complex or messy environments without waiting for instruction

Job Responsibility

Build and execute rollout plans from scratch
Create the materials that make change stick
Track whether the change is working in practice
Act as the bridge between IT, Security and the business
Bring structure and consistency to PMO delivery

What we offer

Annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years
Five Guys Perks & discounts
Invite to an annual General Managers conference
Life assurance
Private medical via Vitality
Wellbeing support

Fulltime

Implementation Manager

As an Implementation Manager at Yotpo, you will guide customers through the succ...

Location

Australia , Sydney

Salary:

Not provided

Yotpo

Expiration Date

Until further notice

Requirements

2+ years in a client-facing role (SaaS, eCommerce, or marketing tech preferred)
2+ years of experience in implementation, onboarding, or project management
Strong communication and relationship-building skills
Exceptional organization and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Technical aptitude and understanding of web technologies & integrations

Job Responsibility

Lead customers from kickoff through deployment and launch, ensuring a smooth onboarding experience
Manage multiple implementations at different stages while keeping timelines on track
Ensure technical setup is completed accurately and resolve risks or blockers proactively
Deliver training and best-practice guidance to drive adoption and confidence
Provide strategic recommendations to set customers up for long-term success
Partner with Customer Success to ensure a seamless post-launch handoff
Act as the liaison between customers and internal teams to remove roadblocks and coordinate solutions
Communicate progress clearly and escalate risks when needed
Contribute to improving and scaling onboarding processes and playbooks

What we offer

A monthly wellness budget (minimum of $400)
In addition to holidays, you’ll enjoy 25 days off each year to do the things you love
Individualized career development, rewards and recognition
Wellness and philanthropic programming and events

Implementation Manager

The Implementation Manager is a critical pivot point between Sales and long-term...

Location

United Kingdom , London

Salary:

Not provided

Zencargo

Expiration Date

Until further notice

Requirements

Deep proficiency in the Zencargo platform and the ability to navigate complex technical data flows
Advanced engagement with AI toolsets (e.g., Gemini, automation triggers) to enhance personal and departmental efficiency
Ability to build and interpret dashboards (Thoughtspot) to demonstrate implementation progress and success to customers
Expert-level utilization of Salesforce to track implementation health and maintain organizational transparency
Intentional Communication: Ability to synthesize complex technical requirements into clear, concise, and actionable instructions for customers
Leading by Example: A "True Blue" approach to work—taking total ownership of outcomes and building trust through consistent delivery
Strategic Influence: Moving beyond "status updates" to provide genuine guidance to customers on how to optimize their own internal operations
Resilience & Pace: The ability to operate at high velocity without compromising the rigor and detail required for a successful launch

Job Responsibility

Lead the implementation phase for complex, high-value accounts, ensuring a seamless transition from Sales to live operations
Balance high-touch project management for key accounts while simultaneously building and refining the internal "playbooks" for the broader team
Act as the primary point of contact for new customers, holding both internal teams and external partners accountable to aggressive launch timelines
Maintain a deep understanding of the tech stack (Salesforce, Zencargo Platform, Thoughtspot) to ensure internal master data is accurate and up to date
Own / monitor the creation of new customer accounts on the Zencargo platform with key client data
Continuously refine and automate Standard Operating Procedures (SOPs) to reduce manual "ingestion" and administrative overhead
Ensure all new customers are onboarded with clean data structures, enabling immediate reporting and visibility into their supply chain KPIs
Act as a feedback loop for the Product team, identifying common implementation friction points and advocating for technical solutions
Partner closely with Sales to understand the "promised value" and with CS to ensure the "delivered value" is sustainable
Lead and own the global reporting cadence, conducting dedicated sessions with all territories to track the status of every ramping customer

What we offer

Generous Annual Leave
Flexible, Remote and Hybrid Working
Home Equipment Allowance
BUPA Private Medical Insurance
Annual L&D Budget
Paid Volunteering Days
Pension Scheme
Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

Fulltime

Implementation Manager

You will lead and support our team of Implementation Consultants to deliver an e...

Location

United Kingdom , Durham

Salary:

45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in implementation, project management, or delivery roles
Strong leadership and people management skills
Excellent communication and stakeholder management abilities, demonstrated in customer facing roles
Experience with project management methodologies (e.g., Agile, PRINCE2)
Strong problem-solving and decision-making skills
Ability to manage multiple projects simultaneously
Data-driven mindset with experience tracking KPIs
Implementation experience with SaaS platforms
Advanced Microsoft Excel skills
Proficient in Microsoft Word, PowerPoint, Outlook, and Teams

Job Responsibility

Lead, coach, and develop a team of implementation specialists
Set performance goals, conduct reviews, and support professional development
Allocate resources effectively across projects
Oversee end-to-end implementation projects from planning to delivery
Ensure timelines, budgets, and deliverables are met
Identify risks and implement mitigation strategies
Act as a senior point of contact for clients during implementations
Build strong relationships with clients and internal teams (e.g., sales, product, support)
Manage expectations and ensure clear communication throughout projects
Maximise customer retention through ongoing service delivery

What we offer

At least 80% (4:1) office-based with flexible & hybrid working
25 days holiday plus 8 statutory bank holidays
Company Pension
Additional benefits including Westfield Heath, Death in Service and Tusker
Volunteering Day
Free onsite parking
Free refreshments
Training & development as required
Shared rewards
Team social events

Fulltime

Implementation Manager

At Payhawk, our Implementation Managers (IMs) play a critical role in driving cu...

Location

Bulgaria , Sofia

Salary:

Not provided

Payhawk

Expiration Date

Until further notice

Requirements

2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
Tech savvy with an ability to fully understand our software
Native/Near native level of English
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
Excellent organisation skills and detail oriented
Fast learner and capable to keep up with a fast growing environment
Ability to prioritise and multitask with clients and colleagues
Experience in the fintech industry is preferred

Job Responsibility

Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions
Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders
Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs
Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from Payhawk
Assist customers in scaling their Payhawk usage as their businesses grow or their needs evolve. Provide expert guidance and support when customers need to adjust their setup or adopt new functionalities
Act as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve their desired outcomes
Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction
Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams
Identify and propose process improvements to enhance the onboarding and adoption experience
Partner with Account Executives to hand off qualified upsell opportunities identified during customer interactions

What we offer

30 days holiday paid leave
Competitive compensation package
A week exchange policy to another Payhawk office (London, Berlin, Barcelona, Amsterdam, Paris)
Multisport card fully funded by us
Flexible working hours and opportunity to work from home
Company office massages
Personal assistant service
Regular team-wide events
Opportunity to use the Payhawk product

Fulltime

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