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Implementation Manager

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Citi

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Location:
Japan , Tokyo

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Client Onboarding Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

Job Responsibility:

  • Responsible for customer interaction, documentation issuance, review and system setups
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
  • Performs day to day management of the account opening and maintenance processing
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact
  • Encourages cross functional training for staffs to enrich their skill base
  • Optimizes manpower to achieve higher productivity levels
  • Understands client requirements and implements them correctly
  • Monitors customer satisfaction and service level and drives process changes
  • Provides innovative solutions to clients
  • Ensures a strong and robust processing environment with effective controls
  • Establishes risk management practice
  • Maintains a culture of risk and controls in the team through various processes and check points
  • Identifies means to reduce transaction defects (internal and external)
  • Develops performance matrices to track defects, productivity
  • Appropriately assess risk when business decisions are made

Requirements:

  • 5-8 years of experience in documentation review, account Maintenance and related Cash products preferred
  • Good interpersonal communication skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Demonstrated Project management skill including financial cost management skill
  • Advanced execution skills in a multi-tasking mode
  • Exposure to Customer Service and handling of system, testing and rollouts
  • Ability to achieve business objectives without compromising on controls and risk parameters established
  • Ability to interact confidently with senior management and / or regulators
  • Ability to coach and develop people, identifying and retaining talent
  • Able to partner with businesses and other support functions at senior levels in setting strategy and priorities
  • Able to strive under pressure and covert opportunity from risk
  • Should be open to working staggered hour /shift / over weekend and on public holidays
  • Proficient knowledge of Japanese and English (written and spoken)
  • Bachelor's/University degree or equivalent experience

Additional Information:

Job Posted:
November 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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