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Implementation Manager

aflac.com Logo

Aflac

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Location:
United States , Columbia

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

70000.00 - 90000.00 USD / Year
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Job Description:

Implementation Manager role for Aflac's Group Voluntary Benefits division, responsible for executing enrollment strategy, serving as the single point of contact for client implementations, and ensuring superior customer service for small to medium cases and less complex enrollments.

Job Responsibility:

  • Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction
  • ensures requirements for initial account set-up and re-enrollment activities are met for assigned clients with business units
  • Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan
  • accountable for leading clients, brokers, and sales partners through the implementation process
  • Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues
  • Works with sales partners, brokers, and clients to gather enrollment requirements
  • Analyzes, monitors, and executes change requests for clients throughout the implementation phase
  • ensures that defined service level agreements are met
  • Analyzes and completes reports as needed related to account activity
  • conducts proactive account audits to identify trends and document process improvements
  • Partners with the integration team to coordinate the implementation of technology with internal and external customers to facilitate data exchange
  • Partners with internal business units to address any client question or issue
  • Stays abreast of industry best practices through competitive intelligence and industry periodicals
  • Travels to clients as determined by the account service strategy
  • Performs other duties as required

Requirements:

  • Bachelor's Degree in a related field
  • Five - six years of job-related experience
  • Experience with project/timeline management with the ability to manage multiple projects at once
  • Knowledgeable in processes related to acquisition, implementation, service and billing of clients
  • Strong project management, leadership, problem solving and practice development skills
  • Strong personal computer skills with experience in Windows-based software
  • Excellent negotiation, presentation, public speaking, written & verbal communication skills
  • Excellent customer facing skills and a demonstrated proactive approach to problem-solving
  • Ability to deal with ambiguity and change
  • Ability to multi-task effectively, paying attention to details within tight timeframes
  • Continuously strives to provide superior products and customer service
  • Ability to work overtime during peak periods

Nice to have:

  • Two years insurance, healthcare, and/or financial industry experience (internal and/or external)
  • Experience in a service-related area such as client services, sales support, coordinating activities associated with the processing of group enrollments
What we offer:
  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO
  • state-mandated sick leave
  • other leaves of absence

Additional Information:

Job Posted:
February 16, 2026

Expiration:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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