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Qualia Logo Qualia · IT - Administration

Implementation Manager, SMB

United States, Austin · Job Posted March 19, 2026
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Job Description

You are responsible for delighting our customers with exemplary customer support and technical expertise, specifically during the first 50-90 days of their customer journey. During this sensitive time, you'll serve as their main point of contact and drive the implementation to graduation. You'll provide a roadmap of the implementation period to customers, ensure they stick to the required schedule, and ultimately complete their transition to Qualia. We're looking for the perfect blend of a customer service mentality with the ability to drive results.

Job Responsibility

  • Manage a high volume of customers during the most sensitive period of the customer journey
  • Become a Qualia software expert in order to help your customers configure their deployments based on their company structure
  • Work closely with your customers' GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia
  • Graduate customers from their implementation period quickly with high satisfaction
  • Serve as the "quarterback" during the implementation period to ensure all stakeholders' needs are being met

Requirements

  • At least 2-3 years experience in a relevant customer-facing role
  • Good listener who can understand customer needs and communicate Qualia's value proposition
  • Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects
  • Experience with Salesforce or other CRM/Project Management tools preferred
  • Ability to get into the weeds and solve problems independently
  • Strong team player but still a self-starter
  • Thrive in a multi-tasking environment and can adjust priorities on the fly
  • Technically fluent and curious
  • Strong communication skills interdepartmentally and with customers

What we offer

  • Comprehensive health plans
  • A 401k program
  • Commuter benefits
  • Professional development
  • Parental leave
  • A flexible time off policy
  • Robust online onboarding program
  • Biweekly all hands meetings
  • A variety of internal virtual events to keep employees connected
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