Implementation Manager, Mid-Market

You are responsible for delighting our customers with exemplary customer support and technical expertise, specifically during the first 50-90 days of their customer journey. During this sensitive time, you'll serve as their main point of contact and drive the implementation to graduation. You'll provide a roadmap of the implementation period to customers, ensure they stick to the required schedule, and ultimately complete their transition to Qualia. You may assess unusual circumstances, devise creative solutions based on limited information or precedent, and adapt your approach to resolve issues. You are equally comfortable navigating ambiguity with senior stakeholders as you are getting into the tactical details of a deployment. We're looking for the perfect blend of a customer service mentality with the ability to drive results.