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Benchling Logo Benchling · IT - Software Development

Implementation Manager GxP

United States, Raleigh, NC, Princeton, NJ, Philadelphia, PA 118000.00 - 183000.00 USD / Year · Job Posted February 21, 2026
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Job Description

Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. We're seeking an Implementation Manager with a unique blend of systems validation expertise and customer-facing implementation skills to support our growing portfolio of GxP customers in the pharmaceutical and biotech industries. In this role, you'll leverage your project management, communication, and validation expertise to guide customers through both GxP and non-GxP implementations of the Benchling platform.

Job Responsibility

  • Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers, with particular focus on GxP and regulated environments
  • Own implementation success from project kickoff to go-live
  • Build and execute detailed project plans, own project activities, and work with other team members to execute on project deliverables
  • Serve as the GxP subject matter expert during GxP implementations, advising customers on validation strategy, risk-based approaches, and regulatory best practices
  • Guide customers through their computer systems validation (CSV) activities
  • Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs while maintaining compliance
  • Lead requirements and design workshops, perform data modeling and application configuration, develop test plans and guide UAT execution, train and onboard users
  • Act as a trusted advisor for customers
  • Collaborate with internal teams to ensure customer feedback on validation processes and GxP requirements influences product development
  • Identify and work with sales on opportunities for account expansion post go-live

Requirements

  • B.S. in engineering, life sciences, biological sciences, or a related field
  • 3-5 years of hands-on experience with computer systems validation (CSV) in pharmaceutical, biotech, or other regulated life sciences environments
  • 2+ years of experience working at a pharmaceutical company, biotech, or similar regulated organization
  • Strong understanding of 21 CFR Part 11, Annex 11, GAMP 5, and principles of computer systems validation in GxP environments
  • Experience creating or reviewing validation deliverables such as Validation Plans, IQ/OQ/PQ protocols, Risk Assessments, Traceability Matrices, and Validation Summary Reports
  • Demonstrated ability to apply risk-based validation approaches and advise on validation strategy
  • Strong communication skills with the ability to quickly and effectively connect with a range of stakeholders
  • Strong project management skills with the ability to manage multiple workstreams and stakeholders simultaneously
  • Self-starter with the ability to be successful in a fast-paced environment
  • Curious, creative, and tenacious
  • Ability to travel up to 25% based on customer and project needs

Nice to have

  • Hands-on bench science or laboratory research experience in molecular biology, biochemistry, or related fields
  • Experience using Benchling or other R&D SaaS platforms, especially as an administrator or power user
  • Software implementation or professional services experience, preferably with a SaaS company
  • Knowledge of Agile software development methodologies and software testing practices
  • Experience with lab or manufacturing systems commonly used in life sciences (LIMS, ELN, MES, QMS)
  • Experience mentoring or training others on validation principles or implementation best practices

What we offer

  • Competitive salary and equity
  • Broad range of medical, dental, and vision plans for employees and their dependents
  • Fertility healthcare and family-forming benefits
  • Four months of fully paid parental leave
  • 401(k) + Employer Match
  • Commuter benefits for in-office employees and a generous home office set up stipend for remote employees
  • Mental health benefits, including therapy and coaching, for employees and their dependents
  • Monthly Wellness stipend
  • Learning and development stipend
  • Generous and flexible vacation
  • Company-wide Winter holiday shutdown
  • Sabbaticals for 5-year and 10-year anniversaries
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