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Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.
Job Responsibility:
Manage initial rollouts for new Benchling customers as well as expansion projects
Own implementation success from project kickoff to go-live
Build and execute detailed project plans
Understand customers' scientific workflows and determine how Benchling can best be leveraged
Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users
Act as a trusted advisor for customers
Understand and document customer pain points, advocate for them internally
Identify and work with sales on opportunities for account expansion post go-live
Requirements:
MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field
At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development
Software Implementation experience, preferably with a SaaS software company
Strong communication skills
Self-starter with the ability to be successful in a startup environment
Curious, creative, and tenacious
Ability to travel up to 25% based on customer and project needs
Fluent or native proficiency in French
Nice to have:
Experience using Benchling, especially if you’ve been a Benchling administrator