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Implementation Manager - Bilingual

United Kingdom, London · Job Posted February 21, 2026
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Job Description

Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.

Job Responsibility

  • Manage initial rollouts for new Benchling customers as well as expansion projects
  • Own implementation success from project kickoff to go-live
  • Build and execute detailed project plans
  • Understand customers' scientific workflows and determine how Benchling can best be leveraged
  • Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users
  • Act as a trusted advisor for customers
  • Understand and document customer pain points, advocate for them internally
  • Identify and work with sales on opportunities for account expansion post go-live

Requirements

  • MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field
  • At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development
  • Software Implementation experience, preferably with a SaaS software company
  • Strong communication skills
  • Self-starter with the ability to be successful in a startup environment
  • Curious, creative, and tenacious
  • Ability to travel up to 25% based on customer and project needs
  • Fluent or native proficiency in French

Nice to have

Experience using Benchling, especially if you’ve been a Benchling administrator

What we offer

  • Competitive total rewards package
  • Fertility healthcare and family-forming benefits
  • Four months of fully paid parental leave
  • Home office stipend
  • Mental health benefits + wellness stipend
  • Learning and development reimbursement
  • 25 days vacation days + public holidays
  • Company-wide Winter holiday shutdown
  • Sabbaticals for 5-year and 10-year anniversaries
  • Remote perks including travel to hubs

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