Implementation, Maintenance, & Quality Manager, Global Payments & Liquidity

• Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support
• Engage key stakeholders and business partners associated with customer service
• Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
• Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
• Interpret and develop standards and goals for customer service
• Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Mentor and guide talent development of direct reports and assist in hiring talent

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience
• Bachelor's degree in business, finance, or related field
• advanced degree is a plus
• Minimum two (2) years of proven leadership and people management experience in implementation or operational functions
• Strong knowledge and hands-on experience with Treasury, Payments and Liquidity products
• Flexibility to work on mid shift and night shift schedules to support global clients and teams
• Strong stakeholder management skills with the ability to partner effectively across business, technology, and operational teams
• Proven track record in driving process improvements, automation, and efficiency initiatives
• Excellent communication, problem-solving, and decision-making skills

Advanced degree is a plus