Implementation Engineer Job at GitGuardian (Boston)

Implementation Engineer

GitGuardian

Location:
United States , Boston

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

215000.00 - 235000.00 USD / Year

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Job Description:

You will work with a team of sales engineers spread across Europe and the US to help secure the codebases of Fortune 500 companies and next-gen unicorns by seamlessly implementing GitGuardian's technology into their Software Delivery Life Cycle: both SaaS and on-premise versions, from POCs through to production. This role sits at the intersection of customer success and technical excellence: you'll ensure our enterprise customers extract maximum value from their relationship with GitGuardian, all while continuously refining how we deploy and support our platform.

Job Responsibility:

Shepherd successful deployments: Closely guide the full implementation process to ensure smooth rollouts, while establishing control procedures to prevent customer-facing issues
Act as the technical expert post-sales: Partner with Customer Success Managers as the primary technical point of contact for our customers
Solve technical challenges: Investigate bugs, troubleshoot customer environments, and resolve issues with varied technical context
Drive continuous improvement: Enhance deployment processes and the tooling provided to customers for monitoring their instances
Build deep product expertise: Develop comprehensive knowledge of GitGuardian's platform to better serve customers and contribute to product evolution

Requirements:

Ability to support varied customers across Europe and the US
Strong understanding of the modern Software Development Life Cycle (SDLC): an ability to read code and work on patching it, understand how GitGuardian's product integrates into SDLC workflows (familiarity with Python is a plus)
Kubernetes and deployment expertise: significant experience using Kubernetes in production, an understanding of cloud hosting (AWS, Azure, or GCP), deploying and debugging on-premise solutions, managing containers, investigating network issues, working with Linux servers, and writing shell scripts
Analytical problem-solving skills: an ability to investigate and understand different customer environments, ask the right questions and troubleshoot effectively
Customer-facing mindset: ability to explain complex technical topics in simple terms to non-technical stakeholders, with clear communication and patience

What we offer:

25 days of PTO
10 public holidays
Health, Dental & Vision insurance (80% coverage), for individuals and their families
Short term & long term disability insurance (100% paid)
Travel policy including to our annual off-sites
Up to $300 towards your home office set-up
Monthly remote work stipend $70
Complimentary access to Talk Space
Referral bonus of $4000
Pre-tax commuter plan access
401(k) with Empower

Additional Information:

Job Posted:
April 06, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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