Implementation Engineer Jobs

Implementation Engineer

Zazz

Location:
India, Hyderabad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Senior Onboarding Engineer owns the end-to-end client onboarding process — from environment discovery to final handoff into operations. They architect and implement standardized, secure, and automated onboarding workflows using Zazz’s MSP tool stack (NinjaOne, Intune, Defender, Axcient, Meraki, Cynomi, Purview). This role demands a blend of hands-on technical delivery and strategic process ownership — ensuring each client environment is production-ready, compliant, and aligned to Zazz’s Managed Services standards.

Job Responsibility:

Act as the technical lead for new client onboarding engagements
Conduct kick-off calls with clients, gather infrastructure data, define timelines, and document scope of onboarding
Translate SOWs and service catalogs into actionable onboarding plans with milestones and dependencies
Collaborate with MSP Lead, vCISO, and TAMs to align security, compliance, and operational requirements
Lead discovery across on-prem, hybrid, and cloud environments: servers, endpoints, firewalls, switches, VPNs, M365 tenants, backups
Use NinjaOne, Intune, and network scanning tools to build the initial device inventory
Evaluate existing patch levels, AV coverage, backup health, and identity configurations
Document full environment architecture in IT Glue with asset hierarchy and configuration snapshots
Design and implement NinjaOne RMM configurations for new clients — groups, automation jobs, patch policies, alerts, and scripts
Integrate RMM with PSA modules for ticket creation, escalation, and SLA tracking
Build reusable onboarding templates (automation jobs, monitoring policies, alert sets)
Optimize alert tuning to reduce noise and enhance actionable insights
Architect device and identity management through Microsoft Intune and Entra ID (Azure AD)
Deploy compliance baselines, Conditional Access, MFA, and BitLocker enforcement
Configure and verify Defender for Business / Endpoint and Defender for Office 365 (Safe Links, Safe Attachments)
Integrate Sophos MSP Flex or Defender for hybrid clients as needed
Enforce TLS 1.2+/1.3 policies and OS hardening standards
Onboard and configure Meraki firewalls, switches, and APs under Meraki Cloud Dashboard
Validate connectivity, VPN tunnels, and SNMP monitoring in NinjaOne Network Monitoring
Integrate Cisco / Meraki VPN profiles for remote access
Coordinate with the network team to align traffic logging and visibility in Microsoft Sentinel
Design and implement Axcient x360Recover D2C for on-prem workloads and x360Cloud for M365 tenants
Plan backup frequency, encryption, retention, and restore validation
Validate recovery objectives (RPO/RTO) and document in IT Glue
Assist in migrating legacy Syncovery / Veeam setups into Axcient for standardization
Ensure onboarding aligns with HIPAA, SOC 2, and CIS controls through Cynomi vCISO platform
Work with the vCISO to update risk registers and security posture reports
Enable Microsoft Purview for DLP, audit logs, and data classification
Track Microsoft Secure Score and provide recommendations for remediation
Maintain evidence folders (scans, screenshots, approvals) in IT Glue for each client
Develop advanced PowerShell / Bash scripts for onboarding automation and remediation
Create NinjaOne automation policies for agent deployment, patching, AV verification, and onboarding compliance checks
Continuously refine and standardize onboarding runbooks, checklists, and SOPs
Mentor junior onboarding engineers and NOC staff on onboarding best practices
Prepare complete onboarding documentation including topology, credentials, monitoring details, and service configurations in IT Glue
Conduct formal handover sessions with NOC/SOC teams via Microsoft Teams or recorded walkthroughs
Review onboarding closure checklist to confirm all deliverables (RMM, AV, BCDR, monitoring, documentation) are validated

Requirements:

Proven MSP onboarding experience across multiple clients and environments
Hands-on expertise in NinjaOne RMM / PSA configuration, automation, and scripting
Deep knowledge of Microsoft 365, Entra ID, Intune, Defender for Endpoint, Defender for Office 365
Practical experience in Axcient x360Recover / x360Cloud backup configuration and restore validation
Strong understanding of Meraki networking, Cisco VPN, and SNMP monitoring
Familiarity with Microsoft Sentinel, Purview, and Cynomi compliance tools
Proficiency in PowerShell and Bash for automation and policy enforcement
Strong documentation discipline with IT Glue, Zoho Vault, and SharePoint
Excellent understanding of MSP operations, SLAs, and ITIL processes

Additional Information:

Job Posted:
December 13, 2025

Employment Type:

Fulltime

View All Jobs In This Company

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.