Implementation Engineer Job at Global-e (New York City)

Implementation Engineer

Global-e

Location:
United States , New York City

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

65000.00 - 80000.00 USD / Year

Save Job

Apply Position

Job Description:

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. We are looking for a skilled Implementation Engineer. The Implementation Engineer will be part of the Professional Services team working on integrations and ongoing requests for our clients. As an Implementation Engineer, you will fill in an essential, hands-on, "on the ground" role of configuring complex technical solutions and features that enable our merchants to conduct cross-border transactions seamlessly. You will be an active participant in merchant onboardings, working closely with other teams in Professional Services, including Solutions, Integrations, Operations, DBAs, QA, and Project Managers to facilitate quick and issue-free launches.

Job Responsibility:

Build and maintain expertise in system settings for GE merchants
Edit and/or add configurations into the database using in-house admin tools, database scripts, or cooperation with DBAs
Work closely with the QA team to ensure accuracy of merchant configurations
Sync with PMs/CSMs to understand business requirements and work with SEs to fulfill them
Respond to issues raised by Tech Support
Assist with documentation of complex merchant setups/settings
Identify issues with feature or setting logic and escalate to CORE/Product team
Play a proactive role in analyzing new Product rollouts and develop understanding of new feature implementation best practices

Requirements:

2+ years of hands-on technical experience
A strong grasp of SQL/relational database fundamentals (filters, sorting data, multi-table JOINs, subqueries)
Familiarity with intermediate to advanced concepts (CTEs, temporary tables)
Experience reading and troubleshooting API calls, logs, and JSON payloads using tools such as Coralogix
Effectively use LLMs to reduce turnaround time for problem resolution
Prior experience using JIRA, Confluence, or similar ticketing/documentation programs
Familiarity with E-Commerce platforms, such as Shopify, Magento, and/or Salesforce
Outstanding ability to manage multiple, competing deadlines in a fast-paced environment
Excellent organizational skills and attention to detail
Independent self-starter with a high level of engagement and strong willingness to tackle ambiguous problems
Impeccable interpersonal skills and ability to work across various teams
Strong sense of ownership
Comfortable working with teams in different time zones

Nice to have:

Technical background/orientation – Computer Science majors/coders
Prior experience working in the E-Commerce industry or a tangentially related sector

Additional Information:

Job Posted:
May 15, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Global-e - All Job Offers

Job Link Share: