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Implementation Engineer

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Yotpo

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Location:
Canada , Toronto

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

105000.00 - 120000.00 CAD / Year
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Job Description:

We’re looking for a customer-obsessed, technically strong Implementation Engineer to join Yotpo’s Professional Services team. In this role, you’ll own the onboarding journey for upmarket and enterprise customers — from kickoff through go-live. You’ll combine technical expertise, project leadership, and strategic advisory to ensure customers launch successfully, adopt confidently, and realize long-term value from Yotpo. You won’t just configure software. You’ll architect scalable solutions, manage complex implementations, and serve as a trusted technical partner to some of the most innovative eCommerce brands in the world.

Job Responsibility:

  • Own end-to-end onboarding projects as the primary point of contact from kickoff to launch
  • Design and guide our customers in implementing scalable, multi-product solutions across Reviews, Loyalty, and other Yotpo products
  • Lead technical discovery sessions and define solution architecture across E-Commerce platforms and custom API environments
  • Architect integrations using APIs, webhooks, data feeds, and platform-specific logic
  • Manage timelines, scope, risks, and cross-functional dependencies
  • Partner closely with Product, R&D, Customer Success, Sales, and Customizations teams
  • Deliver client training and enablement sessions to ensure strong product adoption
  • Guide customers through best practices and long-term technical strategy

Requirements:

  • 5+ years of experience in implementation, solutions engineering, technical consulting, or enterprise onboarding
  • Strong hands-on experience with SQL, APIs, webhooks, integrations, and data flows
  • Experience managing complex, multi-stakeholder projects
  • Familiarity with major eCommerce platforms (Shopify, Shopify+, Magento 2, BigCommerce, SFCC, or similar)
  • Excellent written and verbal communication skills in English

Nice to have:

  • Experience in a SaaS environment
  • Headless commerce or custom architecture experience
  • Data migration experience
  • Executive-level stakeholder engagement experience
What we offer:
  • Company sponsored RRSP matching
  • 100% coverage of additional benefits programme
  • Equity in options
  • Individualized career development, rewards and recognition
  • Wellness and philanthropic programming and events

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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