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Are you interested in joining a growing leader in the exciting field of Healthcare IT? Don’t miss out on this great remote opportunity with a leading medical IT developer with Best in Klas distinction, We seek an individual who will embrace our culture of excellence, service and integrity. As a developer of technologies that help manage millions of medical images every year, PaxeraHealth Corp. is shaping the industry and transforming technologies so radiologists and clinicians have what they need, including our AI solutions. As such, we are one of the best and brightest medical solutions companies for whom to work. This is a Remote Position located in the USA for our company headquartered in Newton MA
Job Responsibility:
Works within the Technical Support Services team to deploy and support products effectively, in a timely and collaborative manner.
Uses their broad support and Healthcare IT expertise and experience to lead the team to deliver outstanding customer service as perceived by our customers.
Works closely with their team and with Services Leaders, Projct Managers, Product Managers, Product Development and Sales teams to deliver outstanding service to our customers to improve patient care.
Work closely with the Solution Architects and Product Management to conduct technology, architecture, stakeholder assessments using common methodologies and processes.
Uses rigor and attention to detail to meet our quality objectives.
Requirements:
Bachelor’s degree or college diploma, preferable in Computer Science, or equivalent experience
Healthcare Integration knowledge is a must (HL7, DICOM, IHE)
5+ years of experience in customer support
Excellent written and verbal communication skills
Willingness and ability to learn new technologies
Strong aptitude for solving problems independently and as a team
Shell scripts under bash or Ruby/Perl scripts
HTML, XML, PHP, and SQL
Experience with administration of standard service such as: IIS,Directory Server, NTP, NFS or OpenSSL
Good Knowledge of MS SQL DB management, Query and Administration.
Wide range of IT technical skills (Windows Server, Windows client, VMWare, Storage, Networking, Oracle, Backup Systems, etc.)
Network administration: IPv4 networks, NAT, VLAN and VPN
Network sniffing: Wireshark or tcpdump
Active Directory configuration and administration
Healthcare Integration knowledge and global standards like HL7, DICOM
Practical knowledge in using 3rd party integration engine like Mirth Connect is preferred
Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
Requires experience with personal computer equipment. Must have advanced personal computer Windows skills.
Problem Solving/Analysis.
Technical Capacity. Requires the ability to independently perform all of the duties of the position efficiently and effectively.
Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used by clients and staff.
Communication Proficiency. Excellent communication skill is essential within project teams and externally with customers to support the company’s overall goals of delivering industry-leading customer satisfaction.
Must have strong training skills to successfully convey technical information to non-technical users.
Teamwork. Operate effectively within a team environment.
Customer/Client Focus.
Initiative.
Time Management/Organizational Skills.
Professional demeanor and friendly, can-do attitude.
Must exercise discretion with customer, employee and company confidential information.
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