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Help us use technology to make a big green dent in the universe. Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. The Implementation Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects, specifically within our ResiFlex product. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
Job Responsibility:
Managing the relationship with client counterparts
First point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development
Requirements:
Experience in a regulated utilities environment
Strong agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience
Consulting experience is a plus
Regulatory compliance experience is a plus
Technical mindset, experience in the energy supply sector and with customer journeys