Implementation Coordinator

• Serve as an external Implementation Coordinator with a proven track record of delivering results, acting as the primary point of contact for customers during the implementation and deployment of products and services
• Develop, manage, and monitor detailed project plans, schedules, and milestones to ensure successful execution, staying within scope, budget, and timeline
• Utilize project management methodologies (e.g., Agile, Waterfall, Scrum) to organize and execute tasks effectively, ensuring all team members remain aligned on deliverables and priorities
• Proactively identify potential risks, develop mitigation strategies, and resolve roadblocks to maintain project momentum and customer satisfaction
• Oversee and coordinate cross-functional team activities, including resource allocation, task assignments, and dependencies across departments, ensuring alignment with project goals
• Facilitate regular project status meetings, distribute progress reports, and maintain ongoing communication with stakeholders to ensure alignment and transparency throughout the project lifecycle
• Conduct thorough post-project reviews to identify lessons learned, improve processes, and enhance future project performance
• Build and deliver detailed project plans by assessing current and forecasted work plans, determining resource requirements, and setting achievable deadlines to meet target timelines and quality expectations
• Lead kick-off meetings to establish alignment on project objectives, milestones, deliverables, communication plans, risk management strategies, and associated processes
• Ensure proper documentation of all project activities, including schedules, deliverables, workflows, issues, and resolutions, to provide a comprehensive record of the project lifecycle
• Apply best practices and tools for project tracking, including Gantt charts, Agile boards, and resource planning software, to monitor progress and optimize efficiency
• Drive collaboration and communication between internal teams and external stakeholders to foster a unified approach to problem-solving and achieving project goals
• Provide change management leadership, guiding teams and customers through process changes associated with the implementation of new systems or services
• Stay ahead of industry trends in project management and implementation methodologies, applying insights to optimize processes and deliver high-quality results

• Proven experience using C3 and TownSq software
• familiarity with HOA accounting principles is a plus
• Demonstrated ownership mindset with a strong bias for action to deliver successful project outcomes
• 3–5 years of professional experience in IT project management, including planning, tracking, and executing projects that consistently meet deadlines, scope, and budgets
• Expertise in managing multiple concurrent projects, juggling priorities, and maintaining a clear focus on key objectives under tight deadlines
• Formal project management training or certification, such as PMP (Project Management Professional), CSM (Certified ScrumMaster), or equivalent
• Proficiency in utilizing project management tools such as Smartsheet, Basecamp, Microsoft Project, JIRA or Trello to plan, track, and report on progress
• Advanced understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches, with a strong ability to tailor strategies to meet specific project needs
• Strong experience with resource planning, budgeting, and scheduling to optimize team performance and achieve project objectives
• Hands-on experience in data migration and software implementation projects, specifically with accounting systems and related processes
• Skilled in business process analysis, process gap identification, and designing effective solutions, particularly in accounting workflows
• Exceptional communication and stakeholder management skills, with a proven ability to present complex information to diverse audiences, including executives and non-technical stakeholders
• Experience in creating comprehensive business requirements, functional specifications, and documentation to guide successful implementation and system adoption
• Strong organizational and time management skills, with the ability to balance competing priorities and adapt to evolving project needs
• Proven ability to lead cross-functional teams and influence without direct authority, fostering a collaborative and results-driven environment
• Flexibility to work across various time zones and travel up to 25% as required (must have a valid passport)

Familiarity with HOA accounting principles