Implementation Coordinator

• Actively engage in daily virtual meetings with the Implementation Team, franchisees, and cross-functional stakeholders to provide support and facilitate progress on implementation initiatives
• Coordinate Implementation Plans for franchise locations
• Communicate effectively and efficiently with all stakeholders and departments
• Utilize Salesforce and Google Sheets as the primary tools for case management, record-keeping, and implementation status tracking. Auditing and updating as needed
• Coordinate with other departments to ensure a smooth and efficient rollout of operations for franchise locations
• Request information and follow up with stakeholders and departments in a professional and timely manner
• Facilitate introductions to establish connections between franchisees, vendors, and internal departments, including followup to confirmation of completion
• Regularly audit and perform quality checks on key implementation spreadsheets, resolving issues as needed
• Coordinate the organization and filing of franchise implementation documentation, such as forms and acknowledgments, in the designated cloud storage and CRM systems
• Proactively manage the implementation team’s shared email account, triaging incoming messages and routing them to the appropriate stakeholders
• Address and respond to franchisee email inquiries ensuring consistent and accurate responses through partnering with the Implementation Team

• 1-3 years of experience in a project coordination or implementation role preferred
• Strong organizational and time management skills to meet deadlines in a fast paced environment
• Excellent communication and interpersonal skills including but not limited to phone and email etiquette
• Problem-solving mindset to identify and troubleshoot issues proactively
• Knowledge of Microsoft Office and Google Suite
• Experience with Salesforce a plus
• Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Ability to establish and maintain effective working relationships fostering teamwork
• Strong customer service-oriented approach and ability to effectively communicate with internal and external stakeholders
• Strong attention to detail with a proactive approach to follow-through

Experience with Salesforce a plus

• Health insurance
• Home office stipend
• Paid time off
• Parental leave
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts