Implementation Consultant

• Client Onboarding and Needs Assessment: Collaborate with clients to gather and analyse their requirements and business processes
• Understand the risks involved to the customer and Hawk for solutions proposed
• Conduct thorough needs assessments to understand clients' AML and fraud prevention needs
• Provide expert advice on best practices and optimal solution configurations
• Solution Configuration and Deployment: Configure and customize our AML and fraud prevention solutions to align with client requirements
• Lead the technical deployment of our solutions, ensuring seamless integration with clients' existing systems and workflows
• Support customers in performing rigorous testing and troubleshooting to ensure solution functionality and performance
• Training and Support: Develop and deliver comprehensive training sessions for clients’ teams to ensure they can effectively use our solutions
• Build out robust library of training material to support customer onboarding during implementation
• Serve as the primary point of contact for any implementation-related inquiries, issues & support
• Project Management: Plan, coordinate, and manage implementation projects from start to finish
• Ensure projects are delivered on time, within scope, and within budget
• Maintain detailed project documentation and provide regular updates to stakeholders
• Structure, run and manage client implementation projects to quick, successful go-lives, by a combination of own hands-on implementation and project leadership post-sales
• Collaboration and Feedback: Work closely with our Product Management and Development teams to provide client feedback and suggest improvements to our solutions
• Work closely with Customer Success team to run a streamlined implementation
• Participate in regular meetings to align on project progress and address any challenges

• 4+ years of experience in Solution Consulting, Implementation Consulting/Engineering, Solution Architecture, Technical Product Management, or Customer Success in a B2B environment
• Bachelor's degree in engineering, computer science, information systems, or related fields
• Prior experience in the banking or financial industry is essential
• Ability to structure complex integration challenges and build productive relationships with internal and external stakeholders
• Excellent communication, presentation, organization, and time management skills
• Ability to prioritize, multitask, and excel in dynamic environments
• Strong grasp of technological and business concepts
• Experience with compliance, AML, and Fraud is highly advantageous
• Able to speak and write fluently in Mandarin

Experience with compliance, AML, and Fraud is highly advantageous

We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world