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Implementation Consultant

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BlackLine

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Location:
Mexico , Mexico City

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing clients. The Implementation Consultant is also responsible for consulting with mid-market clients regarding best practices and client business needs in order to best configure the software and provide exceptional customer service.

Job Responsibility:

  • Leads multiple concurrent implementation projects with general direction and standard implementation procedures
  • Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction
  • Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc
  • Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner
  • Trains and advises clients to properly use appropriate products to best fit their individual needs based on best practices and use cases
  • Coaches and consults with clients to advocate the features and functionality of BlackLine products during configuration in order to obtain buy-in and user adoption
  • Offers recommendations for improving system performance gaps and system options to increase efficiencies and achieve best practice standards
  • Assesses and troubleshoots application issues during the implementation cycle
  • Provides application feedback to Product team in order to enhance or resolve functionality for future releases
  • Performs other tasks and responsibilities as assigned

Requirements:

  • Education: Bachelor's degree or equivalent work experience
  • At least 2 years of experience in Consulting Services, Client Services and/or Professional Services environment
  • Demonstrated experience in managing implementation projects
  • Experience in a client-facing role
  • Experience in a high-revenue producing environment (eg billing of time and materials)
  • Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
  • Knowledge of accounting terminology and processes (e.g. month-end close process)
  • Knowledge of MS Office, MS Project, Salesforce, Accounting software
  • Excellent communication skills, strong organizational skills and attention to detail
  • Demonstrated strong technical problem-solving skills
  • Effective problem-solving and critical thinking skills
  • Strong client relationship skills
  • Ability to lead, own and manage a project
  • Ability to navigate ambiguous or difficult situations or personalities
  • Must be proactive and have a sense of urgency
  • Ability to interact and collaborate with all levels of staff across the organization in both internal support groups and external client stakeholders
  • Previous experience documenting Business Requirements for software development and technical specifications

Nice to have:

  • Two plus years of experience in the audit/accounting industry
  • Background in software
  • Technology background/experience
  • Accounting degree/CPA preferred
What we offer:
  • short-term and long-term incentive programs
  • robust offering of benefit and wellness plans

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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