Implementation Consultant Job at BlackLine (Bucharest)

Job Description

Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark: The Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing clients. The Implementation Consultant is also responsible for consulting with mid-market clients regarding best practices and client business needs in order to best configure the software and provide exceptional customer service.

Job Responsibility

Leads multiple concurrent implementation projects with general direction and standard implementation procedures
Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction
Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc
Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner
Trains and advises clients to properly use appropriate products to best fit their individual needs based on best practices and use cases
Coaches and consults with clients to advocate the features and functionality of BlackLine products during configuration in order to obtain buy-in and user adoption
Offers recommendations for improving system performance gaps and system options to increase efficiencies and achieve best practice standards
Assesses and troubleshoots application issues during the implementation cycle
Provides application feedback to Product team in order to enhance or resolve functionality for future releases
Performs other tasks and responsibilities as assigned

Requirements

Bachelor's degree or equivalent work experience
At least 2 years of experience in Consulting Services, Client Services and/or Professional Services environment
Demonstrated experience in managing implementation projects
Experience in a client-facing role
Experience in a high-revenue producing environment (eg billing of time and materials)
Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
Knowledge of accounting terminology and processes (e.g. month-end close process)
Knowledge of MS Office, MS Project, Salesforce, Accounting software
Excellent communication skills, strong organizational skills and attention to detail
Demonstrated strong technical problem-solving skills
Effective problem-solving and critical thinking skills
Strong client relationship skills
Ability to lead, own and manage a project
Ability to navigate ambiguous or difficult situations or personalities
Must be proactive and have a sense of urgency
Ability to interact and collaborate with all levels of staff across the organization in both internal support groups and external client stakeholders
Previous experience documenting Business Requirements for software development and technical specifications

Nice to have

Two plus years of experience in the audit/accounting industry
Background in software
Technology background/experience
Accounting degree/CPA preferred

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