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MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion. We are currently looking for Implementation Consultants and Analysts to join our team at our office in Raleigh, NC, or Montreal or Toronto, Canada.
Job Responsibility:
Lead customer interactions, communications, and identifying ways to get the most value out of the product
Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction
Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic
Deliver formal training to client project team members and/or end-users
Provide knowledge transfer to internal team members throughout the onboarding process
Provide support by demonstrating knowledge of products, services, and best practices
Track and communicate client issues and proactively troubleshoot and resolve problems
Manage multiple accounts, deadlines, and milestones
Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs
Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives
Requirements:
Relevant experience in one or more of the following: software implementation
customer onboarding
application engineer
business consulting
maintenance
reliability
operations
engineering
and/or construction
BEng degree or equivalent years of experience
Experience in manufacturing, industrial, maintenance, or similar space is a benefit
Excellent communication, presentation, facilitation, time management, and interpersonal skills
Excellent client relationship skills and ability to manage client expectations
Experience working with clients at multiple levels within the organization
Understanding of business requirements definition, review of functional specifications, user training, and deployment
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
Savvy with technology and capacity to become an expert in our software in a short period of time
Self-starter comfortable working with minimal oversight and tight deadlines
Ability to learn the MaintainX product within 30 days to advise customers
Nice to have:
Membership in one or more professional organizations and/or professional certifications related to this role is a plus
Past experience in product, marketing, sales, account management, and other initiatives is a plus
What we offer:
Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrolment program
Take what you need PTO
A Work Culture where: You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
We believe in meritocracy, where ideas and effort are publicly celebrated