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Implementation Consultant

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Hootsuite

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Location:
Canada , Toronto ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

66900.00 - 93700.00 CAD / Year
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Job Description:

We’re looking for an Implementation Consultant to lead the implementation of Talkwalker and Hootsuite’s Enterprise product and service offerings for customers with complex needs. You will maintain top-notch expertise in Hootsuite’s implementation methodology and strive to accelerate the time to first value for Enterprise customers by driving successful adoption in the most efficient way possible. This role is open to applicants located in Canada, in provinces where we can hire legally. In this role, you will report to the Manager, Customer Onboarding.

Job Responsibility:

  • Manage all Project activities related to solution implementation including: leading scoping sessions, documenting requirements, creating project plans, assigning launch and training resources, managing customer and internal stakeholder expectations, and delivering a healthy adoption rate of 70% or more
  • Develop strong and trusted relationships with customers throughout the implementation project lifecycle
  • Foster a seamless transition from initial sale through successful delivery by establishing relationships with customers during the pre-sales cycle and with cross-functional teams post sale
  • Partner with customers to identify key business goals and objectives to align products and services with the customer’s desired outcomes
  • Set clear project expectations and achievable timeline goals required to execute the technical and business objectives based on the scope of the implementation and supporting adoption, rollout and governance strategies and education plans
  • Define and communicate project risks to customer stakeholders with a solutions-oriented approach
  • Develop a deep understanding and best practices to support vertical and general industry trends with a focus on how social media drives business value and ROI

Requirements:

  • Proven experience in Enterprise project implementation in IT, SaaS or consulting-related functions
  • Proven project management skills and an ability to work with multiple Enterprise customers to deliver projects on time, within scope and on budget
  • Demonstrated ability to identify and translate complex business requirements into solutions that meet a customer’s goals and objectives
  • Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished
  • Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
  • Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
What we offer:
  • Health insurance including medical, dental, vision, life/disability insurances
  • Employee and Family Assistance Program
  • Group RRSP plan with a company match of up to 4% of base salary (Canada)
  • 401k Plan with a company match (up to 4% of base salary) (US)
  • Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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