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Implementation Consultant

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ResMed

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Location:
United States , San Diego

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

89000.00 - 133000.00 USD / Year
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Job Description:

Implementation Consultants orchestrate the successful execution of ResMed products within a customer’s environment and ensure that purchased software components meet customers’ technical needs. Highly skilled, they use their expertise to install, configure and implement the software according to customer specifications and contract. Value realization is then supported by leading the customer’s education and ensuring a seamless go-live experience.

Job Responsibility:

  • Lead the architecting and scoping of software add-on projects and enhancements that align with client requirements and business objectives
  • Provide support, as needed, for new customer sales engagements
  • Working with Product and Support, manage the installation, configuration, testing, troubleshooting and launch of software products, specifically with existing customer instances
  • Ensure that purchased software systems meet expectations by configuring components according to contracted specifications
  • Configure communication protocols, data mapping plans, and ensure IT prerequisites have been met prior to go-live
  • Work with EMR vendors and manufacturer partners to configure, validate, and maintain data mapping and integrations
  • Effectively document and communicate customer deployment issues to support and engineering teams as needed
  • Manage end-to-end application training for all new and existing customers, emphasizing the utilization of features best suited for their specific workflows
  • Collaborate with the Marketing team on developing training guides for end users
  • Work closely with the broader Professional Services team (sales and customer success) to partner on pre- and post-sales activities and ensure seamless delivery

Requirements:

  • Preferred degrees: CIS, MIS, IT or similar technical related major
  • Experience working for PSG/EEG manufacturers and/or solution providers strongly preferred
  • Knowledgeable in system integrations (HL7, FHIR, etc)
  • Minimum of 3 years prior experience in support, customer success, or training is required
  • Proficient in complex troubleshooting, problem solving, and root cause analysis
  • Experience with Microsoft Word, Excel, PowerPoint, Visio, Salesforce, Zendesk, JIRA
  • Knowledge and experience with healthcare information systems
  • Ability to coordinate and oversee critical customer issues and deliver resolutions punctually
  • Work remotely with limited supervision
  • Excellent interpersonal and teamwork skills
  • This role requires being on-site at customer locations for up to 75% of the time
What we offer:
  • comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
  • Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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