Implementation Consultant

We’re looking for a passionate technically minded individual to help our clients get the most out of the Dotdigital platform. This role is central to the success of our customers' long term relationship with Dotdigital. Alongside our Digital Project Managers, Implementation Consultants are one of the first members of the post-sales team to work with clients and it's pivotal that we start their success from day one. The job doesn’t stop there. Our platform is always evolving, and so are our customers' needs. The Implementation Consultancy Team are responsible for enabling both new and existing clients to get the most out of the Dotdigital platform through technical transformation. Our Implementation Consultants work closely with a team of market-leading Dotdigital experts to deliver the very best solutions for our customers. Our Implementation Consultants will need to be able to gather requirements, break them down into digestible deliverables and design and deliver scalable solutions. The Implementation Consultant must also be able to work well in a team and partner with the wider Consultancy team to write and deliver our SOWs (Statement of Works) to the highest standard. It is critical during this initial period that customers are enabled and empowered to use the Dotdigital platform to its fullest potential. The Implementation Consultant is one of the primary person(s) responsible for ensuring platform adoption and successful delivery of the project. Using a consultative and customer-first approach along with leveraging strong project management principles, they will be responsible for providing technical guidance and support through the project lifecycle. The Implementation Consultant must fully understand the client's business and architecture along with their data to provide insightful and effective design recommendations for integrating in a timely and impactful manner.