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Implementation Consultant

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Clue Software

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Location:
United Kingdom , Bristol

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Working with the Professional Services team and technical resources, you will take the lead in onboarding new customers. You will transfer the understanding of their business processes and strategic objectives into the technical configuration of Clue and provide training across the spectrum of users. You will have robust project management skills and competently manage implementation projects, applying project management methodologies to deliver on time and in budget. At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.

Job Responsibility:

  • Run workshops to kick off projects and set expectations of goals and deliverables, focusing on customer objectives
  • Gather process and configuration requirements for system build
  • Understand and document technical requirements for install, integrations, SSO and migration
  • Configure back-end and front-end systems manually and using scripts to set up the customer test and live environments
  • Deliver engaging and knowledgeable training to the end customer
  • Install and troubleshoot set up of customers who wish to host their own environment
  • Test and approve system deliveries before release to customers, troubleshooting and resolving technical issues
  • Manage go live through customer hyper care and adoption reviews
  • Attend events and customer community activities to represent services and provide product knowledge
  • Translating scope and requirements into delivery plans and keeping projects on track
  • Leading status and project health updates
  • Manage risks, issues and changes, finding appropriate solutions whilst balancing customer expectations and experience
  • Upholding quality of deliverables by ensuring right levels of documentation, sign off and testing
  • Keeping projects on track, owning tracking and presenting succinct reporting to senior stakeholders
  • Ensuring excellent levels of customer service throughout the project
  • Being commercially aware to maximise adoption and upselling opportunities
  • Identify and implement improvements to implementation processes, tooling and accelerators

Requirements:

  • Delivering end-to-end implementations/projects within a SaaS or technology-centred environment
  • Translating scope and requirements into delivery plans and keeping projects on track
  • Working to Statement of Work/fixed scope
  • Process orientated, understanding customer use cases and overall business requirements to map processes. With the ability to identify how the solution should be configured to meet the requirements
  • Implementing SSO integrations, data migration and integrations
  • Design and implementation of automated reporting and dashboards using Power BI
  • Confident working with senior stakeholders, understanding complex information and competing priorities
  • Working with customers from public and private sector, from small to large scale matrixed organisations
  • Technically strong, with knowledge of SQL query writing
  • Demonstrable experience using a CRM / Professional Services tools (advantageous if these are Salesforce / Asana)
  • Previous successful applications of project management methodologies

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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