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Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience
Configure and deploy the MaintainX environment to meet client needs and align with industry and platform best practices
Lead customer interactions, communications, and advise clients on how to optimize value from the product
Serve as the client manager during implementation with our government clients to understand their business operations, manage client expectations and ensure end-user satisfaction
Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic
Deliver formal training to client project team members and/or end-users
Provide knowledge transfer to internal team members throughout the onboarding process
Provide support by demonstrating knowledge of products, services, and best practices
Track and communicate client issues and proactively troubleshoot and resolve problems
Manage multiple accounts, deadlines, and milestones
Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs
Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives
Requirements
U.S. Citizenship is required
Relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction
Bachelor's degree in Engineering or a related field
Experience in manufacturing, industrial, maintenance, or similar space is a benefit
Excellent communication, presentation, facilitation, time management, and interpersonal skills
Excellent client relationship skills and ability to manage client expectations
Experience working with clients at multiple levels within the organization
Understanding of business requirements definition, review of functional specifications, user training, and deployment
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
Savvy with technology and capacity to become an expert in our software in a short period of time
Self-starter comfortable working with minimal oversight and tight deadlines
Ability to learn the MaintainX product within 30 days to advise customers
Ability to perform in a remote environment
Nice to have
past experience in one or more of these areas is a plus: product, marketing, sales, account management, and other initiatives
Membership in one or more professional organizations and/or professional certifications related to this role is a plus
What we offer
Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrolment program
Take what you need PTO
Work Culture where you’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
We believe in meritocracy, where ideas and effort are publicly celebrated