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Implementation Consultant - Digital Adoption

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Userlane GmbH

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Location:
Germany , Munich

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an Implementation Consultant, you play a key role in ensuring that our customers successfully roll out and use Userlane. You work closely with our German-speaking customers, guiding them through the technical implementation and onboarding of our platform and supporting them throughout the customer journey.

Job Responsibility:

  • Support the technical implementation and onboarding of Userlane for new and existing customers
  • Configure the Userlane platform according to customer requirements, with guidance from senior team members
  • Act as a technical contact for customers during implementation and ongoing usage
  • Conduct enablement sessions for customers
  • Provide ongoing technical support and troubleshooting via phone, email, or in-person
  • Contribute ideas to improve internal processes and the overall customer experience

Requirements:

  • 2–3 years of experience in SaaS implementation, technical customer support, consulting, or a similar role
  • Solid understanding of software systems and a strong interest in technical problem-solving
  • Comfortable working directly with customers and explaining technical topics in a clear, structured way
  • Basic knowledge of HTML and an interest in authentication topics (SSO, SAML, 2FA)
  • Fluent German and English (spoken and written)
  • Willingness to travel occasionally for customer meetings or trainings

Nice to have:

hands-on experience with authentication topics (SSO, SAML, 2FA) is a plus but not required

What we offer:
  • flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
  • A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events
  • regular in-house training on diverse topics

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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