Implementation Consultant - Digital Adoption Job at Userlane GmbH (Munich)

Business Implementation Consultant

Bloomreach is building the world’s premier agentic platform for personalization....

Location

United Kingdom

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Ideally 2-3 years of experience in a consulting role within a SaaS environment
Working knowledge of at least one of the Bloomreach Engagement platform features
Experience in the following sectors/fields: online analytics, performance marketing, marketing automation, data science, A/B testing, personalisation, campaign optimisation, customer lifetime value, e-mailing automation, reactivation, attribution modelling, prediction, product recommendations, e-commerce
Knowledge of ecommerce business and business trends, and the ability to understand clients’ business models and adapt consulting approach accordingly
Excellent consulting skills: clear written and verbal communication, presentation skills, confidence in dealing with business users and stakeholders at all levels of seniority, exceptional organizational skills, proactive problem solving skills
Ability to handle difficult situations in a proactive, goal-oriented, and highly professional way
Proactively maintain the highest level of expertise by deepening your knowledge of the Bloomreach Engagement platform and solutions through internally and externally available learning opportunities, as well as self-study
Native or professional fluency in English

Job Responsibility

Delivering value to Bloomreach’s clients through the deployment and use of the Engagement Platform
Supporting clients in the implementation phase with business requirements gathering, preparation of the data structure, data migration process and automated programmes deployment
Being a key advisor for clients regarding e-commerce, analytics, data management, digital marketing, marketing automation and emailing + mobile technologies
Building strong relationships with clients by bringing continuous improvement to their business, maximising utilization of the platform and improving their KPIs/ROI
In collaboration with Customer Success Manager, developing business strategy and a roadmap with clients as well as aligning with them on relevant business goals and critical metrics
Becoming an expert in chosen part of the platform in order to lead and advise clients and internal stakeholders in a given topic of expertise
Playing a pivotal role in clients’ onboarding, platform adoption and product features utilization
Collaborating with various internal teams to build services focused around the product and contribute for internal process improvement

What we offer

A great deal of freedom and trust
Flexible working hours
Work virtual-first
Company events
5 paid days off to volunteer
People Development Program
Communication coach
Leader Development Program
$1,500 professional education budget
Employee Assistance Program

MarTech Consultant

We are expanding our Professional Services team and are looking for a MarTech Co...

Location

Slovakia , Bratislava

Salary:

1800.00 EUR / Month

Bloomreach

Expiration Date

Until further notice

Requirements

1–2 years of experience in a MarTech, digital marketing, analytics, SaaS, or consulting-adjacent role
Interest or exposure to areas such as marketing automation, email/SMS, analytics, personalization, or e-commerce
Strong communication skills and the ability to work with guidance and feedback
A structured, detail-oriented approach and willingness to learn
Comfort working in a fast-paced, client-facing environment with support
Professional fluency in English

Job Responsibility

Support the implementation of Bloomreach Engagement for new and existing customers, working alongside senior consultants
Assist with business requirements gathering, data preparation, and platform configuration
Help execute automated campaigns, flows, and onboarding use cases
Support clients with platform adoption, feature usage, and best-practice recommendations
Contribute to client success by helping improve campaign performance, engagement, and ROI
Collaborate with Customer Success, Product, and Engineering teams to support customer outcomes
Continuously build your knowledge of the Bloomreach Engagement platform and MarTech best practices

What we offer

A great deal of freedom and trust
flexible working hours
work virtual-first
company events
5 paid days off to volunteer
People Development Program
communication coach
Leader Development Program
$1,500 professional education budget
Employee Assistance Program

Fulltime

Implementation Consultant - Digital Adoption

As an Implementation Consultant, you play a key role in ensuring that our custom...

Location

Germany , Munich

Salary:

Not provided

Userlane GmbH

Expiration Date

Until further notice

Requirements

2–3 years of experience in SaaS implementation, technical customer support, consulting, or a similar role
Solid understanding of software systems and a strong interest in technical problem-solving
Comfortable working directly with customers and explaining technical topics in a clear, structured way
Basic knowledge of HTML and an interest in authentication topics (SSO, SAML, 2FA)
Fluent German and English (spoken and written)
Willingness to travel occasionally for customer meetings or trainings

Job Responsibility

Support the technical implementation and onboarding of Userlane for new and existing customers
Configure the Userlane platform according to customer requirements, with guidance from senior team members
Act as a technical contact for customers during implementation and ongoing usage
Conduct enablement sessions for customers
Provide ongoing technical support and troubleshooting via phone, email, or in-person
Contribute ideas to improve internal processes and the overall customer experience

What we offer

flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events
regular in-house training on diverse topics

Fulltime

New

Digital Adoption And Workplace Experience Product Owner Lead

Location

United States , Pittsburgh

Salary:

Not provided

PPG Industries

Expiration Date

Until further notice

Requirements

Bachelor's degree in information technology, Computer Science or a related field
6+ years of experience in IT, digital workplace, product ownership, or digital adoption roles
4+ years of people management experience leading teams or functional groups
Preferred experience leading enterprise M365 adoption programs, DAP initiatives, governance models, and global change initiatives
Product Owner or Product Management certifications
Change Management or Digital Adoption certifications
Technical understanding of platforms: Microsoft 365 applications, Copilot, agents, and enterprise IT ecosystems

Job Responsibility

Own the enterprise productivity tooling portfolio, including M365 and other productivity, collaboration, and digital enablement tools
Define the enterprise productivity roadmap, ensuring alignment to business priorities and employee experience outcomes
Define and own the enterprise M365 adoption and enablement roadmap, with a strong focus on Copilot capabilities, releases, and enablement
Lead the end-to-end Copilot implementation strategy, including pilots, phased rollouts, scaling, and continuous improvement
Partner closely with Microsoft and GWS to plan and execute Copilot implementations, training, and adoption programs
Define the vision, governance, and operating model for Copilot Agents, including standards for deployment and scale
Build, lead, and mature the Digital Adoption Platform (DAP) Center of Excellence, including operating model, governance, standards, and ways of working
Define and enforce governance standards for: Copilot and Copilot Agents usage, Agent lifecycle management, Security, privacy, compliance, accessibility, and data protection
Continuously evolve governance models as Copilot and Agents capabilities mature
Act as a trusted advisor to GWS, Microsoft, and senior leaders

Fulltime

Digital Change Consultant

Become part of our People and Change Team. We create purposeful, innovative and ...

Location

United Kingdom , Bristol

Salary:

Not provided

PA Consulting

Expiration Date

Until further notice

Requirements

Designing and delivering digital and data transformation programmes that balance technology implementation with behavioural and cultural change
Practical experience applying change management fundamentals and methodologies (impact assessment, engagement, communications, adoption measurement) in fastmoving digital environments
Embedding digital-first ways of working to drive enablement and adoption, including end-user adoption, mindset shift, capability building and coaching for leaders and teams
Understanding and application of digital tools and techniques, such as machine learning, automation, and predictive analytics, to develop insights, inform decision-making, and enhance collaboration
Assessing the impact of large-scale digital transformations and understanding of behaviour change to preparing behavioural interventions that embed new ways of working across all levels of an organisation to embrace new technology and adapt ways of working to achieve organisational benefits
Integrating data analytics, interpretation and insights into change management, workforce planning, and decision-making processes
Understanding how digital platforms (e.g. ERP) impact workforce planning, culture, and decision-making
Leveraging data to measure change readiness, effectiveness, and enable informed decision making
Advising on skills implications of digital and AI adoption, including reskilling, capability uplift and workforce transition
Conducting user research and engagement activities (interviews, workshops, usability testing) to inform digital change strategies

Job Responsibility

Help clients design and deliver digital change and transformation programmes, integrating technology adoption with behaviour change, organisational change, workforce transformation, and new ways of working
Work on complex transformation programmes where success depends on both technology and people adoption

What we offer

Health and lifestyle perks accompanying private healthcare
25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
Tax efficient benefits (cycle to work, give as you earn)

Fulltime

Customer Implementation Manager - Enterprise

As a Professional Services Manager II at Axon Enterprise, you will be a key play...

Location

United States , Boston

Salary:

75525.00 - 120840.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Customer Implementation Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Atlanta

Salary:

75525.00 - 120840.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Digital Change Consultant

Become part of our People and Change Team. We create purposeful, innovative and ...

Location

United Kingdom , Manchester

Salary:

Not provided

PA Consulting

Expiration Date

Until further notice

Requirements

Designing and delivering digital and data transformation programmes that balance technology implementation with behavioural and cultural change
Practical experience applying change management fundamentals and methodologies (impact assessment, engagement, communications, adoption measurement) in fast-moving digital environments
Embedding digital-first ways of working to drive enablement and adoption, including end-user adoption, mindset shift, capability building and coaching for leaders and teams
Understanding and application of digital tools and techniques, such as machine learning, automation, and predictive analytics, to develop insights, inform decision-making, and enhance collaboration
Assessing the impact of large-scale digital transformations and understanding of behaviour change to preparing behavioural interventions that embed new ways of working across all levels of an organisation to embrace new technology and adapt ways of working to achieve organisational benefits
Integrating data analytics, interpretation and insights into change management, workforce planning, and decision-making processes
Understanding how digital platforms (e.g. ERP) impact workforce planning, culture, and decision-making
Leveraging data to measure change readiness, effectiveness, and enable informed decision making
Advising on skills implications of digital and AI adoption, including reskilling, capability uplift and workforce transition
Conducting user research and engagement activities (interviews, workshops, usability testing) to inform digital change strategies

Job Responsibility

Help clients design and deliver digital change and transformation programmes, integrating technology adoption with behaviour change, organisational change, workforce transformation, and new ways of working
Work on complex transformation programmes where success depends on both technology and people adoption

What we offer

Health and lifestyle perks accompanying private healthcare
25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
Tax efficient benefits (cycle to work, give as you earn)

Fulltime

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Implementation Consultant - Digital Adoption

Job Description

Job Responsibility

Requirements

What we offer

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