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We are looking for an Implementation Consultant who is bilingual in Japanese to use their delivery and technology experience for client implementations of Staffbase. You have worked for several years as a consultant or in a similar role before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customer's eyes and make sure they can move their content and comms processes into Staffbase.
Job Responsibility:
Lead new Staffbase customer implementations, managing project plans and resources throughout both onboarding and growth phases
Develop comprehensive plans for deployment, change management, and adoption programs for each engagement
Communicate implementation status, issues, risks, and efforts clearly to all stakeholders
Build and maintain in-depth product knowledge of Staffbase core products
Apply Staffbase best practices and industry-specific expertise to customer implementations
Collaborate with Sales to scope, estimate, and draft Statements of Work for new projects
Guide customers on leveraging Staffbase APIs and SDKs to meet their use cases
Facilitate customer-facing workshops and develop technical deployment plans
Identify and address technical roadblocks for organization-wide Staffbase platform rollouts
Foster internal knowledge exchange and enablement for colleagues and partners, promoting continuous learning and improvement
Requirements:
Familiarity with implementing Software-as-a-Service solutions(SaaS)
Several years of experience working on enterprise-scale deployments
Strong application functional expertise, expertise in business application deployment cycles, and strong account management expertise
Project management experience
Self-motivated team player ready to embrace a fast-paced, high-growth environment
Excellent presentation skills for presenting both business-oriented solutions and advanced technical concepts
Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations
5+ years of consulting experience
5+ years of client-facing experience
Nice to have:
Experience with enterprise software and common concepts/integrations is a plus: SAP, Workday, Single Sign-on, Active Directory, etc
Knowledge about security and compliance topics in a SaaS environment is a plus
What we offer:
Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of 2400 AUD
Wellbeing - in addition to yearly vacation days of 30 days p.a., we’re running a 4-day work week every year in August with full payment
Support - we’re offering support on private health insurance. Parents can get 12 weeks of paid parental leave
Team Building - Regular team and office events including the yearly Staffbase Camp
Volunteers Day - you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition
Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid