Implementation Associate

• Facilitate and schedule training sessions, create work-back schedules, guide clients through the EH setup, troubleshoot issues, and provide ongoing consultation to ensure successful onboarding
• Work closely with teams across Support, Client Success, Payroll Services, Technical Support, Product, Risk and Compliance, and Finance to share knowledge and remain up-to-date on Canadian payroll regulations
• Collaborate with the Sales and partnership teams to align on SLAs to guarantee a smooth client transition, and identify opportunities for expanding product adoption
• Maintain a rotating pipeline of approximately 30 clients, ensuring efficient and successful implementation for all
• Regularly review client pipelines to track progress, identify potential roadblocks, and ensure timely delivery of all milestones during weekly 1:1 with your direct manager
• Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders
• Assist with KYC/ KYB processes during the onboarding phase to ensure compliance and smooth client transitions
• Identify opportunities for process optimization and work with internal teams to implement improvements that drive efficiency, improve time-to-value, launch ratio, and client satisfaction
• Address and resolve client issues or concerns promptly, ensuring a high level of satisfaction and minimal disruption to their workflow
• Gather client feedback and collaborate with the Product team to suggest improvements or feature requests based on client needs
• Ensure a smooth client hand-off to Support and Client Success teams

• 2–3 years of experience in SaaS implementation or project management, with a proven ability to manage multiple client engagements simultaneously
• At least 1 year of hands-on payroll experience, with a solid understanding of Canadian payroll legislation and compliance requirements
• Exceptional organizational and project management skills to juggle multiple implementations simultaneously
• Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance
• Excellent interpersonal and communication skills to build trust with clients and internal teams
• A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience
• Tech savvy and possesses the ability to lea

Experience working in a start-up or high-growth environment is an asset.

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities