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Implementation And Support Adviser

United Kingdom, Gateshead Employment contract 25950.00 GBP / Year · Job Posted July 03, 2026
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Job Responsibility

  • Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams)
  • Help schools implement and get the most out of our award-winning software
  • Provide support via phone and email, with a proactive and friendly approach
  • Participate in engaging webinars and group sessions to demonstrate best practice
  • Build strong, long-term relationships with our customers
  • Book appointments and follow up with schools to maintain software usage
  • Contribute to the creation of support materials and customer resources
  • Identify new opportunities for our sales team (with bonuses for leads!)
  • Keep accurate records in our CRM system

Requirements

  • Minimum GCSE Grade C or above in Maths and English
  • Confident working on video platforms (e.g. Microsoft Teams)
  • Able to work from home if required
  • Eligible to work in the UK
  • Subject to enhanced DBS check due to work with schools

Nice to have

  • Experience in delivering product/software training
  • A background in EdTech or SaaS
  • Knowledge of school environments or how children learn to read
  • University degree or equivalent

What we offer

  • Base salary of £25,950 plus performance-based bonuses
  • Up to 37 days’ holiday including Bank Holidays (holidays to be taken in Gateshead school terms)
  • Access to Health Shield, Private Dental & Medical Insurance
  • Perkbox employee discounts & wellbeing platform
  • Company pension
  • Regular company events
  • Office with stunning views, just minutes from public transport and amenities

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