Implementation Analyst, Technical Services Jobs

Duetto

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IT - Software Development

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Job Description:

As an Implementation Analyst, you will be responsible for the technical execution of customer implementations, making a significant impact on the customer’s experience with Duetto. Your work ensures customers realize value quickly, builds advocacy, and helps set Duetto apart from the competition. This role manages the technical lift for both new customer onboardings and existing customer technology changes(such as PMS or CRS migrations). While this description outlines the full implementation scope, new hires are typically assigned to a specific team—either Onboarding or Professional Services—based on business needs. You are a confident, goal-driven business analyst who is collaborative, detail-oriented, and skilled at building relationships while managing complex technical work.

Job Responsibility:

Execute the end-to-end technical setup for new customer onboardings and existing customer technology changes (e.g., PMS/CRS migrations, new integrations)
Gather, document, and execute complex and detailed technical requirements
Configure hotel properties within the Duetto platform, ensuring accuracy and completeness
Establish and validate connections between customer property management systems (PMS), central reservation systems (CRS), and Duetto
Troubleshoot and resolve technical issues that arise during implementation, ensuring readiness for final data quality (QC) review
Manage and prioritize multiple concurrent implementation tasks to meet deadlines and maintain quality standards
Collaborate closely with internal Project Managers, Data Quality, and other Customer Org teams
Communicate directly with clients and integration partners via email and virtual meetings (e.g., Google Meet) to manage technical work, share progress, and resolve blockers
Maintain comprehensive project documentation for technical configurations, historical reference, and reporting
Perform other related duties as needed to support team and company priorities

Requirements:

Fluency in English (required)
Fluency in Spanish or German preferred
3+ years of experience in Hospitality or Hospitality Technology
Proven ability to manage multiple technical tasks concurrently, prioritize effectively, and meet deadlines
Exceptional verbal and written communication skills, with the ability to tailor messaging to different audiences
Advanced Excel knowledge
Strong technical and analytical abilities
adept at troubleshooting complex issues
Self-motivated with a strong sense of ownership and accountability
Bachelor’s degree or equivalent professional experience

Nice to have:

Experience with Salesforce or Monday.com
Hands-on experience with integrations, APIs, and XML transactions
Experience with a Revenue Management System (RMS), channel manager, CRS, or PMS

Additional Information:

Job Posted:
December 08, 2025

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Implementation Analyst, Technical Services