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Implementation & Activation Lead

Turkey, Istanbul · Job Posted July 02, 2026
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Job Description

The Implementation & Activation Lead is responsible for onboarding new clients and ensuring rapid activation of distributors onto RedCloud’s platform. This role owns the post-sale execution lifecycle, ensuring that signed customers are successfully deployed and operational within 90 days, driving early adoption and value realisation. You will act as the critical link between Sales, Product, and customers, ensuring seamless transition from contract signature to live operations.

Job Responsibility

  • Own end-to-end onboarding for new customers and distributors
  • Translate commercial agreements into actionable implementation plans
  • Coordinate timelines, milestones, and deliverables
  • Ensure distributors are fully set up and operational on the platform
  • Drive adoption of tools, processes, and workflows
  • Deliver training and enablement as needed
  • Ensure all customers go live within 90 days of contract signature
  • Track progress against key milestones and proactively resolve blockers
  • Maintain high standards of delivery quality and consistency
  • Work closely with Sales, Product, and Engineering teams
  • Align internal resources to meet customer requirements
  • Provide structured feedback to improve implementation processes
  • Build strong working relationships with customer stakeholders
  • Ensure early value realisation and positive customer experience
  • Support handover to long-term account ownership (if applicable)

Requirements

  • 4–8+ years in implementation, operations, or delivery roles
  • Proven experience managing client onboarding or deployments
  • Strong project management and execution skills
  • Ability to operate in fast-paced, ambiguous environments
  • Desirable: Experience in FMCG, logistics, or distribution ecosystems
  • Desirable: Exposure to SaaS or platform-based business models
  • Desirable: Experience working in emerging markets

Nice to have

  • Experience in FMCG, logistics, or distribution ecosystems
  • Exposure to SaaS or platform-based business models
  • Experience working in emerging markets

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