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Imperial Suite Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Harrogate

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

33623.32 GBP / Year
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Job Description:

An opportunity has arisen at Bettys Café Tearooms in Harrogate to join us as the Manager of our beautiful Imperial Suite. Bettys has long provided a background of elegance and charm for the most distinguished of gatherings. Nowhere is this more evident than up the short flight of stairs to our first-floor Imperial Suite. With stunning views of the Stray and located in the heart of Harrogate, it’s the perfect setting for celebrations and business events. Flooded with natural daylight, the spacious and elegant Imperial Suite is extremely versatile. Its two interconnecting rooms can be used together or booked separately, allowing a variety of seating arrangements.

Job Responsibility:

  • Deliver excellence in running bookable afternoon tea, private events, meetings and functions
  • Ensure customers receive excellent levels of service
  • Passion for networking and ability to entice new customers
  • Drive commercial performance of the department
  • Achieve excellence in customer service
  • Engage and motivate a team
  • Maintain highest brand, food hygiene and health & safety standards

Requirements:

  • Background in managing a luxury customer service or hospitality/front of house department
  • Experience of managing events and event operations
  • Experience of people management including leading and motivating a team
  • Good communication skills
  • Ability to work well with others
  • Desire to learn about products and share knowledge
  • Knowledge of food safety and health and safety procedures
  • Experience of working to KPIs such as food costs and labour budgets
What we offer:
  • Free meals, drinks and snacks while at work
  • Quarterly discretionary profit-share bonus
  • Holiday allowance with option to buy and sell additional days
  • Company-wide employee discounts
  • Access to health cash plan
  • Wellbeing support
  • Company funded counselling
  • Enrolment in company pension
  • Development opportunities
  • External training programmes
  • Apprenticeships
  • Internal 1:1 coaching schemes

Additional Information:

Job Posted:
January 05, 2026

Expiration:
January 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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