Impact and Insight Manager Job at 360 Resourcing Solutions (London)

Manager, Operations Insights & Analytics

The Insights and Analytics Manager will build and lead data-driven initiatives t...

Location

United States , Denver

Salary:

150000.00 - 176000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in analytics, operations insights, or related roles within SaaS, support, or customer experience environment
Proficiency in analytics tools like Lookr and strong SQL skills
Experience working with large data sets and data warehousing tools like Snowflake
Proven ability to build models, conduct root cause analyses, and forecast operational metrics
Strong understanding of customer experience metrics (ex: CSAT, NPS) and operational KPIs
Excellent communication skills with a track record of influencing senior leaders using data-driven storytelling
Skilled in communicating with technical and non-technical stakeholders to communicate complex analysis in clear, actionable ways
Experience with support platforms such as Salesforce Service Cloud and Zendesk
Familiarity with scripting languages such as Python or R
Demonstrated ability to understand and work with data ingestion processes and modern data tech stacks

Job Responsibility

Analyze operational, support, and customer data to identify trends, gaps, and opportunities
Design and deliver dashboards and reports that provide clear visibility into operational performance and business metrics
Maintain and iterate on forecasting models to improve resource planning and workload efficiency across teams
Partner with cross-functional teams to provide data-driven recommendations and insights that improve workflows, tools, and overall efficiency
Work closely with Support Quality and Product Quality Operations programs to deliver insights that impact customer satisfaction and agent performance
Build and maintain relationships with Go-to-Market teams to derive and communicate customer insights that drive business decisions
Own and improve existing metric frameworks while creating scalable self-service reporting processes
Lead initiatives to consolidate data sources, ensuring clear accurate, and unified data that informs decision making
Lead a team to drive excellence in analytics and reporting. Act as mentor, fostering data literacy across the organization
Develop and implement data governance frameworks and validation processes to ensure data quality and integrity across operations

What we offer

Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages

Fulltime

Manager, Operations Insights & Analytics

The Insights and Analytics Manager will build and lead data driven initiatives t...

Location

United States , San Francisco

Salary:

177000.00 - 208000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in analytics, operations insights, or related roles within SaaS, support, or customer experience environment
Proficiency in analytics tools like Lookr and strong SQL skills
Experience working with large data sets and data warehousing tools like Snowflake
Proven ability to build models, conduct root cause analyses, and forecast operational metrics
Strong understanding of customer experience metrics (ex: CSAT, NPS) and operational KPIs
Excellent communication skills with a track record of influencing senior leaders using data-driven story telling
Skilled in communicating with technical and non-technical stakeholders to communicate complex analysis in clear, actionable ways
Experience with support platforms such as Salesforce Service Cloud and Zendesk
Familiarity with scripting languages such as Python or R
Demonstrated ability to understand and work with data ingestion processes and modern data tech stacks

Job Responsibility

Analyze operational, support, and customer data to identify trends, gaps, and opportunities
Design and deliver dashboards and reports that provide clear visibility into operational performance and business metrics
Maintain and iterate on forecasting models to improve resource planning and workload efficiency across teams
Partner with cross-functional teams to provide data-driven recommendations and insights that improve workflows, tools, and overall efficiency
Work closely with Support Quality and Product Quality Operations programs to deliver insights that impact customer satisfaction and agent performance
Build and maintain relationships with Go-to-Market teams to derive and communicate customer insights that drive business decisions
Own and improve existing metric frameworks while creating scalable self-service reporting processes
Lead initiatives to consolidate data sources, ensuring clear accurate, and unified data that informs decision making
Lead a team to drive excellence in analytics and reporting. Act a as mentor, fostering data literacy across the organization
Develop and implement data governance frameworks and validation processes to ensure data quality and integrity across operations

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Insights & Analytics Area Manager Growth & Marketing

You will lead the Growth & Marketing Insights & Analytics department, develop an...

Location

Sweden , Malmö

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Extensive (10+years) experience in leading, building and developing Research Insights and Data & Analytics departments overseeing the full spectrum of Insights, Data and Analytics (qualitative insights, business intelligence, (big)data analysis, data science)
Broad market research knowledge on macro, meso and market drivers, brand tracking and translating the outcome of these to an integrated strategic advice
Excellent understanding of the application of advanced analytics and data analytics in addressing and answering business questions
Extensive experience in marketing strategies, market segmentation and market positioning methods and tools, including CRM, loyalty, marketing mix modelling and attribution
Hands-on experience of programming languages, statistical methods and modern data platforms and systems
Understanding of Machine Learning & (Data) Engineering in the fast-moving data technology landscape
Experienced in change management, project management and managing complex stakeholder environments
Good knowledge of the IKEA corporate identity, core values and vision of creating a better everyday life for the many people

Job Responsibility

Create a solidly embedded demand for Insights & Analytics solutions to meet the requirements of the business in both short and long-term perspective
Proactively contribute to conversations to ensure the right data, measures and processes are implemented to make data-driven decisions that will inform the retail area
Be responsible for setting the Area Insights & Analytics team priorities - considering the area priorities and ensuring maximum impact - and acting as representative for all Insights & Analytics aspects within the area
Be responsible for recruiting, developing and retaining resources and expertise to efficiently and consistently develop and execute the Insights & Analytics strategy within the area
Provide leadership that promotes and inspires best practices in Insights & Analytics – continually benchmarking against industry standards and trends
Lead, coach and develop team members to secure people development, leadership and succession and a high performing team
Support, coach and co create within of Insights & Analytics management team, department strategy and development, represent D&A organization across stakeholders, countries and organization

Fulltime

Chief of Staff Office, Optimization, & Insights PREP

The PREP Program is a two-year program focused on building the pipeline of next-...

Location

United States , Spring

Salary:

51900.00 - 103900.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelors Degree from a four-year University
Typically 0-2 years of experience with leadership, project management or data analysis
Excellent capabilities in leadership, influencing, communication, and collaboration
Strong project management, business acumen, and critical analysis skills
Data analysis and processing skills
Strong communication and interpersonal skills
Self-starter with ability to achieve results in a virtual and complex work environment
Ability to develop and promote positive change through innovation and creativity
Proactive contributor who wants to make an impact
Proficiency in basic computer programs (Office suites, presentation software, spreadsheets and communication and collaboration tools like Slack)

Job Responsibility

Four six-month rotations within Chief of Staff Office and Optimization & Insights organizations
Special projects, event & program management
Business Insights / Data Science
Transformative AI
Hands-on management and mentorship
Fun activities and volunteering opportunities

What we offer

Health & Wellbeing benefits
Personal & Professional Development
Job-specific training
Core workplace skills & behaviors
Professional awareness & growth
Communication training
Technical excellence training
Leadership essentials
Critical thinking training
Global exposure working across all organizations

Fulltime

Head of Insights

We are seeking a Head of Insights to lead, develop and scale our Insights functi...

Location

United Kingdom , Hemel Hempstead

Salary:

Not provided

NEC Software Solutions

Expiration Date

Until further notice

Requirements

Senior experience in Insights / Analytics leadership
Proven people management capability
Strong insight storytelling and decision-support skills
Experience with large, complex datasets
Excellent stakeholder communication
Experience of working in procurement and/or the NHS (desirable)
Curious and proactive
High level of self-motivation and resilience
Able to work independently and or with remote/distributed teams
Able to comfortably deal with pressure and ambiguity

Job Responsibility

Own and evolve the Insights vision, strategy and roadmap
Define and embed best practice standards for insight quality, storytelling and presentation
Build, mentor and manage a high-performing Insights team
Establish ways of working, prioritisation frameworks and QA processes
Support recruitment and onboarding of future Insights hires
Set direction on which insights matter most to customers
Review and challenge insight outputs for clarity and impact
Drive automation and repeatable insight products
Identify opportunities to expand insight coverage
Work with Engineering and Product on insight-led development

What we offer

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects

Fulltime

Director, Product Intelligence & Insights

PagerDuty is seeking a Director of Product Intelligence & Insights to build and ...

Location

Canada

Salary:

156000.00 - 237000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

10+ years of experience in product analytics, growth strategy, or product insights roles in B2B SaaS
Proven track record of building and leading high-impact product analytics or product intelligence teams
Deep product intuition with a strong understanding of user behavior, growth funnels, and feature adoption patterns
Skilled in applying product analytics to drive decisions across self-service, PLG, enterprise, and monetization use cases
Experience owning or contributing to external-facing customer reporting, dashboards, or value articulation tools
Proficient in modern product analytics tools (e.g., Periscope, Snowflake, Tableau)
Exceptional communication and storytelling skills
Experience partnering with senior product, design, and engineering stakeholders to shape strategy and execution

Job Responsibility

Build and lead the Product Intelligence & Insights function at PagerDuty
Define core metrics, instrumentation standards, and analytic frameworks
Lead Product Management for the external-facing customer analytics experience
Partner with Product, Design, and Engineering to ensure product telemetry is accurate
Uncover friction points, engagement gaps, and expansion opportunities
Drive strategy on how we evaluate success of feature adoption, trial conversion, monetization experiments, and pricing outcomes
Develop self-serve dashboards and deliver executive-level insight narratives
Collaborate with cross-functional teams (Data, GTM, Finance) to integrate product data with broader customer, financial, and market signals
Hire, mentor, and scale a high-performing team of product analysts and product managers
Evangelize a culture of insight, experimentation, and product learning across the company

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Model Monitoring, Analytics & Insights – Vice President

This position focuses on model performance monitoring, analytics, and insights f...

Location

India , Bengaluru

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Advanced Degree (Bachelors required or Masters preferred) in Statistics, Computer Science, Operations Research, Economics
Strong programming (SAS, SQL, Python, etc.) skills
Understanding of traditional modeling processes (linear/ logistic regression, segmentation, decision tree) and machine learning algorithms (Random Forest, Gradient Boosting, XG Boost, SVM, etc.), time series, linear/nonlinear optimization
Strong understanding of relevant model metrics / KPIs & bring out insights on model performance tracking
Good communication skill to be able to articulate technical information verbally and in writing to both technical and non-technical audiences is a must
Extensive experience in model monitoring/validation, performance scorecards, etc. in Excel, Tableau, Cognos, etc.
Experience in developing optimal/ automated solution of reporting processes using SAS, Excel VBA, Tableau will be a plus
10+ Years of relevant experience in model analytics and insights
At least 7 years of extensive experience in model monitoring, generating business insights, analytical projects contributing business value
Experience in automating reporting processes would be a plus

Job Responsibility

Perform Root Cause Analysis explaining model performance to second line of defense and Policy teams for Business risk decisioning
Analyze & bring out Insights for Credit Risk Non-Regulatory Scoring/ Non-Scoring Segmentation models including performance assessment, drill down root cause analysis for performance deterioration, coming up with mitigation action providing rational for continued usage of the model without business impact
Present model performance to senior stakeholders, CROs, Risk Policy managers, Sponsors explaining the heath of the model, connecting model metrices to business scenarios explaining the breach in model performance
Explain model performance to second line (Model Risk Management) of defense providing rational of model performance deterioration (if any), explaining the applicability of the usage of the model
Respond to queries from 3rd Line of Defense (Internal and External Auditors) on model performance
Work effectively across cross functional teams - Development, Implementation, Policy, Validation and Governance teams - coordinating the horizontal model usage and maintenance activities
Perform analysis for benchmark models and other ad hoc analysis as required by business/validation teams
Develop knowledge and drive discussions on Model usage across channels, score range with Risk Strategy managers
Conduct QA/QC on all steps (e.g., input data, model output, etc.) required for model monitoring and production forecast reporting
Deliver comprehensive write-up of ongoing model performance assessment, Annual Model Review / Revalidation documents

What we offer

Global benefits supporting employee well-being, growth, and work-life balance

Fulltime

Insight Manager

The Insight Manager reports to one of the teams of Senior Research Managers. The...

Location

China , Shanghai

Salary:

Not provided

Human8

Expiration Date

Until further notice

Requirements

Analytical Skills: Strong ability to analyse data, identify patterns, and draw conclusions
Excellent Communication: Clear verbal and written communication skills, and in English
Strategic Thinking: Ability to connect research insights to broader organizational goals
Adaptability: Flexibility in handling changing priorities and deadlines
Technical Proficiency: Familiarity with tools such as data analysis software
Leadership: Experience in leading research teams and managing projects
Education level: A bachelor's degree or higher in a related field (e.g., social science, psychology, business, or economics)
Experience: At least 5 years of professional research experience. Demonstrated experience in Taiwan market research, along with a solid understanding of Taiwanese culture and consumer insight trends
Proven Track: Demonstrated success through the impactful research

Job Responsibility

Project Management: The Insight Manager is the project owner for several smaller tactical projects which are taking place simultaneously, with little direction from seniors
Play a supporting role on larger strategic projects
The Insight Manager cross-department relationships are an example to junior consultants
Activity Design: Lead on deciding the best approach and ideas for capturing the data needed
Can design most types of Activities with only light direction from seniors
Fieldwork: A confident moderator
Capable of going beyond taking what people say at face value, laddering to understand the unspoken and emotion, which sit deeper
Able to evaluate the status of survey fieldwork and make decisions facilitating fieldwork progress (e.g., regarding modification of quotas)
Analysis and Reporting: Able to analyze any Activity data
Take the lead in designing an analysis plan, which is used to brief others (e.g., PST, external moderator, etc.). For more complex projects, the Insight Manager can do this with only light direction from seniors

Fulltime

Impact and Insight Manager

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Education

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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