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The Immigration Specialist will oversee all aspects of the US immigration process and will be responsible for communicating with clients, gathering application documents, reviewing files, and submitting applications. You will be responsible for an array of US business immigration cases from inception to resolution and provide industry-leading service to clients by offering timely and clear immigration support. You will be required to follow the outlined company-developed onboarding and processing workflows.
Job Responsibility:
Ensure timely, accurate case completion in alignment with SLAs and internal quality standards
Coordinate and schedule calls, consultations, interviews
Deliver outstanding client service through clear, professional communication and proactive case management
Ensuring and maintaining compliance in their assigned country in accordance with relevant immigration laws and regulations, operational rules and RACI
Assessing right-to-work requirements
Processing immigration-related administrative tasks such as preparing and submitting immigration applications to the local authorities
Liaising with local providers to complete immigration assessments
Auditing, maintaining, and updating internal and external mobility-related knowledge in collaboration with stakeholders
Providing support to EORs and clients for mobility-related questions or concerns through all available communication channels
Managing the entire mobility lifecycle for non nationals including worth authorization check, visa processing, renewals and cancellations
Responsible for ensuring the quality of the mobility operations in the assigned countries
Work on special projects, as assigned
Requirements:
3+ years of business immigration experience, either as a Paralegal or Immigration Specialist
1+ year of experience working in a law firm, corporate, or startup setting
Strong writing, logical reasoning, and communication skills
Strong client services skills: Experience directly interacting for customers via email, call, and video
Experience anticipating clients’ needs and addressing their concerns
Experience managing individual pipeline and proven ability to juggle multiple customers and priorities, keeping all customers informed of changes to deadlines
What we offer:
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access