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Immediate Support Counsellor

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Vivup

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Location:
United Kingdom

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a member of our EAP team, you’ll provide a 24/7 confidential support service via telephone, virtual and face to face counselling and support, for issues such as depression, anxiety, stress, debt advice and family issues. In your role, you’ll utilise technology to stay connected to the team environment, but also engage with home-based working, delivering structured counselling to employees across public and private sector organisations.

Job Responsibility:

  • Accept and manage referrals in line with agreed service protocols
  • Assess and support individuals with common mental health difficulties, empowering them to self-manage recovery and triaging to internal or external services where appropriate
  • Conduct client-centred assessments to identify goals for change or recovery, alongside robust risk assessment for self-harm or harm to others
  • Provide in-the-moment daily support for clients seeking low-intensity interventions, using counselling skills, psychoeducation and assessment techniques
  • Make informed decisions on the suitability of new referrals, in line with The Employee Resilience Company referral protocols
  • Offer clear information and guidance to clients entering the service, including self-help CBT resources and information on pharmacological treatments, delivered face-to-face, by phone or through digital channels
  • Share relevant, appropriate supporting information with managers or key contacts within client organisations when required
  • Work to an agreed activity contract, balancing client contacts and clinical sessions to minimise waiting times and maintain an accessible service
  • Participate in multi-disciplinary meetings to discuss referrals and ongoing client care
  • Accurately record clinical activity and outcomes using CORE-Net, ensuring data is used to inform clinical decisions and onward referrals
  • Maintain clear, compliant clinical records in line with service protocols
  • Collaborate closely with colleagues to ensure effective step-up and step-down pathways within a stepped-care model
  • Integrate work-related and employment factors into the therapeutic process
  • Always practise from an inclusive, recovery-focused values base that recognises and respects diversity

Requirements:

  • Diploma in Counselling and or Psychotherapy (minimum Level 4)
  • Registered or accredited membership with BACP or a similar professional body (essential)
  • Experience working in a fast-paced environment
  • An enhanced DBS check, or willingness for us to process one on your behalf
  • All applicants must be legally entitled to work in the UK

Nice to have:

  • Experience within the mental health or EAP sector
  • Experience carrying out psychological assessments using validated assessment tools
What we offer:
  • Comprehensive onboarding experience and training
  • One-to-one clinical and peer supervision and case management
  • Monthly programme to enable your continuous professional development

Additional Information:

Job Posted:
January 10, 2026

Work Type:
Remote work
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