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The Image Review Supervisor will support the manager in all required areas of the operation. This would include production, quality, staff retention, staff training/development, operational efficiencies and client relations.
Job Responsibility:
Oversee the collection, processing, and evaluation of information related to Manual Image Review (MIR) project
Supervise daily operations on the MIR project floor and ensure efficient workflow management
Track and report daily production metrics, demonstrating the ability to generate and analyze reports
Train, guide, and supervise personnel, ensuring they understand their duties and responsibilities
Monitor employee work hours, overtime, vacation, sick leave, and prepare payroll for submission
Coordinate employee vacation schedules to maintain adequate staffing levels, stepping in as needed
Oversee attendance and professional appearance standards
Ensure all documentation and training records are completed and properly filed in employee records
Maintain regular communication with the client and Manager
Conduct audits of processed images based on Image Review Reports
Prepare and deliver employee performance appraisals
Uphold and enforce company policies and procedures
Requirements:
Ability to work any day of the week, including weekends, is required due to our rotating schedule
Should be responsive to alerts or messages, including after-hours when needed
Must be able to engage and communicate with clerks professionally and respectfully
Ability to work efficiently with little to no supervision is required
Proven leadership skills with the ability to motivate and manage a team effectively
Ability to manage multiple tasks and prioritize in a fast-paced environment
Strong interpersonal skills and ability to handle conflict resolution in a professional manner
Proficiency in relevant software/tools for reporting and scheduling
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