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The Data Centre IMAC Engineer will work as part of a team within the Data Centre Operations division to deliver support activities and input to project related tasks within the Data Centre and ensure that all work carried out complies with agreed standards. The DC IMAC Engineer will provide an operational interface to physical security teams assisting in the proactive management of the site’s security. Providing an interface to the customer, advising them of any operational issues with the infrastructure and acting as a point of contact to address the customer requirements including being first line of support for incident and recovery duties, contribution to BAU and project activity to rack, install and decommission devices. Engineers to work within a team carrying out cabling infrastructure and network hardware support at Onnec client sites. The work will include all types of patching, break-fix, circuit provision and recovery, disconnect/reconnect of desktop and networking equipment, rack, and stack of Data Centre Hardware (e.g. Server, Network and Storage) and provision of connectivity to DC Hardware. The position will be site based as required and reports to the Service Delivery Manager.
Job Responsibility:
Hardware Installs, Moves & Changes, and Decommissions
IT Logistics & Media Handling
Data Centre Audits
Visitor Escorting
General DC Operations and Support
Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA
Audit and document existing cabling installations
Audit and document desktop configuration, including patching and power, for existing and proposed user locations
Compile patching schedules as required
Utilise Cable Management Software as required for patching planning
Power down and disconnect all desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection
iMAC-D of all desktop equipment including any peripherals
Carry Out Data Wiping activities by use of Software tools
Carry out all types of patching / jumpering including all types of voice & data, copper & fibre
Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers
Carry out all types of Copper Voice and Data terminations as required by the Onnec portfolio of cabling systems
Maintain accurate records of all stock delivered and update as stock is used and advise line manager of any requirements, shortfalls
Carry out surveys and update drawings and schedules
Install and test analogue, digital and VOIP telephone handsets and provide headset support as required
Build, Rack and Stack Network and Server hardware in Data Centre Halls and provide connectivity
Perform Network Hardware break-fix activities e.g. replacing power supplies, modules, fans etc
Requirements:
Experience of working in Voice and Data Cabling environment
Experience of Moves Adds and Changes environment
Thorough understanding of modern computer network infrastructure
Thorough understanding and practical experience of fibre and copper voice and data cabling including terminating, test equipment, test parameters and test techniques
Knowledge of Rack and Stack of Server Hardware and Rack and Stack Systems
Good knowledge of Service Now (and other Process and Asset Management Tools)
Good knowledge of Server Patching
Knowledge of LAN / WAN and Active devices
Able to use all types of Modern Handheld Cable Standards Testers
Able to use light Source and Power Meter
Experience of working in banking IT environment
Experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fibre)
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Extensive knowledge of Asset Management and DCIM systems
Extensive knowledge of ITSM Ticketing Systems
Extensive understanding of complex change management and service delivery processes