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Museum of Illusions

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Museum staff play an integral role in the success of the Museum by facilitating our exhibits, interacting with Guests of all ages, and helping to maintain our exhibits, all of which contributes greatly to the overall Guest experience at MOI Sydney. Museum general staff are called ‘Illusion Experts’ and they monitor museum operations for the enjoyment, safety and security of Guest and the Museum of Illusions. All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum and promptly taking care of any customer needs. We welcome team members who are willing to learn new skills for the betterment of our guests. This could include seasonal activities, promotional work or providing enhanced entertainment experiences.

Job Responsibility:

Present a positive and professional demeanor, as an ambassador for the Museum
Ensure guest satisfaction by providing superior customer service
Engaging with guests, by offering assistance, Illusion explanations, photo taking, etc.
Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience
Participating in and/or lead special events (I.e., school field trips, group visits, birthday parties, private rentals
Promotional work – help the museum by participating in promotional activities such as but not limited to
Tik Tok, YouTube, Instagram
Keep the museum, including bathrooms, Smartshop and outdoor entryway, free of trash and debris
Maintain museum traffic flow
Run museum reception area and perform all related task
Selling tickets, and museum merchandise
Restocking the Smartshop and merchandise
Monitor Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
Providing “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries

Requirements:

Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role
Customer service experience preferred
Great communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational and administrative skills
Ability to work under pressure and time-management skills, with the ability to prioritize tasks
Proficiency in English language

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Parttime

Work Type:

On-site work

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