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IKEA Logo IKEA · Sales

Ikea for business co-worker

Canada, Richmond 19.37 CAD / Hour · Job Posted January 09, 2026
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Job Description

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Job Responsibility

  • Acquire and maintain long-lasting business relations with local businesses
  • Perform customer needs analysis as input for the B2B Interior Designer
  • Actively work together with colleagues in other functions to secure the customer’s order can and will be fulfilled and the customer stays up to date with any changes to the plan
  • Present, negotiate and sell larger projects to the customer and his or her stakeholders/management group
  • Create sales quotations, follow-up on customer journeys and see projects to completion
  • Meet with customer in customer meeting points or at the customer’s location
  • Advise customers on the IKEA product range appropriate for the customer’s intended use and provide additional information around certificates and standards the products live up to in order to meet local standards and regulations
  • Understand and contribute to department action plans
  • Maximise sales by providing helping the customer to find solutions and services that meet his needs and budget
  • Represent the IKEA brand and sell the partnership with IKEA towards business customers

Requirements

  • Good knowledge of the local market, our consumers and specifically business customers and their needs
  • Good knowledge of businesses, business trends and office trends
  • In-depth knowledge of the IKEA product range and services across all HFBs including technical specifications, test certificates and intended use
  • Good understanding of local rules and regulations related to furnishing businesses within all segments
  • Understand of the IKEA supply chain and the challenges this can create for the business customers shopping with IKEA
  • Good knowledge of relevant sales tools like iSell, Centiro, Sälja, iQuote, IKEA planning tools
  • Good understanding of the Business Customer Experience maps and how to influence each step of the customers journey

What we offer

  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
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  • You have an amazing attention for details (like expiry dates) and can effortlessly juggle multiple competing priorities (like making sandwiches and keeping your work station sparkling clean)
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  • Contribute to implementing the global and national compliance standards to secure a safe environment for customers and co-workers
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What we offer
  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
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  • Contribute to the daily operations of the IKEA Food areas (Restaurant, Bistro, Kitchen, or Swedish Food Market)
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  • Contributes to the IKEA brand position by acting as a brand ambassador for IKEA and IKEA Retail Food
  • Contributes to securing the customer experience and exceeding customer expectations
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  • Extended health, dental, and vision coverage (for you and your family)
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  • Contributes to the IKEA brand position by acting as a brand ambassador for IKEA and IKEA Retail Food
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  • Contributes to securing the customer experience and exceeding customer expectations
  • Applies the retail foundations and sales steering tools optimising commerciality
  • Contributes to continuous improvement by seeking and acting upon customer feedback
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  • You are sales-driven, always striving to exceed customer expectations and enhance their experience.
  • You enjoy working in a dynamic environment and are motivated by continuous improvement and innovation.
  • You have strong communication skills and the ability to build trustful relationships.
  • You possess planning, organizational, and analytical skills.
  • You have experience working in a high-volume, customer-facing environment.
  • You are self-reliant, self-motivated, and can work both independently and as part of a team.
  • You works closely with the team to manage daily operations.
  • Responds to customer feedback to improve services.
  • Ensures compliance with global and national standards.
Job Responsibility
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  • Contribute to implementing the global and national compliance standards to secure a safe environment for customers and co-workers
  • Contributes to the IKEA brand position by acting as a brand ambassador for IKEA and IKEA Retail Food
  • Contributes to securing the customer experience and exceeding customer expectations
  • Applies the retail foundations and sales steering tools optimising commerciality
  • Contributes to continuous improvement by seeking and acting upon customer feedback
  • Act on own initiative and both give and take responsibility when taking actions
  • Ensures own development through building competence and contribute to a high performing team
  • Contributes to the implementation of the unit business plan and the IKEA Retail Food business plan and other action plans
  • Contribute to the implementation of the global and national sustainability strategies
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Hej! You are in control of your cookies On our website www.jobs.ikea.com we use ...
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  • Flexible spending account
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  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
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