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Responsible for consistent excellent shopping experience, act upon customer feedback, implementation the global and national compliance standards and contributing to the overall food competence in the store.
Job Responsibility
Contributes to the implementation the global and national compliance standards in the area of responsibility to secure a safe environment for customers and co-workers
Ensure that every customer has a consistently excellent shopping experience by supporting, challenging and coaching co-workers to see through a customer's eyes
Ensure the appropriate processes followed and actions are taken on a daily basis to secure food safety, standards and reduce waste
Implement the retail foundation and sales steering tools are in place to optimise commerciality and secure excellence in operations
Contribute to the implementation of the unit IKEA Retail Food commercial plan and communication strategy
Act upon customer feedback, recognising good customer service and taking appropriate action to avoid repeated problems
Build the competence of the team through regular coaching, support and encouragement
Contribute to identifying, recruiting, introduce and developing the many talents in the department
Implement of the global and national people and sustainability strategies
Requirements
You are knowledgeable about the IKEA Concept, Brand, Culture and Values
You are knowledgeable about IKEA Food business solutions
You are knowledgeable about IKEA compliance standards
You are knowledgeable about IKEA Food safety standards
You are knowledgeable about local food legislation
You have a good understanding of national business direction
You are knowledgeable about consumer and market research
You have a good understanding of customer buying behaviour
You are knowledgeable about the IKEA Food range and food range presentation
You are aware of food trends
You have basic knowledge of the IKEA product range, including service products