IKEA Co-worker, IKEA

IKEA

Location:
Australia, Tempe

Category:
Customer Service

Contract Type:
Employment contract

Salary:

28.31 USD / Hour

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Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Job Responsibility:

Ensuring your area is efficiently maintained in compliance with Food standards by keeping it clean, organised, attractive and inviting to provide a positive customer experience
Food preparation, cooking, serving and customer service with a focus on food safety, controlling waste, and following production levels and cooking methods
Processing dishes and maintaining the washing up area and machines whilst supporting and maintaining the cleanliness of the customer restaurant
Picking, packing and checking of products in line with in-store and/or online customer orders within set KPIs
Handing out Click & Collect orders, organising delivery and solving any order issues customers may have such as Delivery fails
Actively contributing to highest goods availability by ensuring accurate replenishment of your assigned area to maintain stock levels and meet the needs of our customers
Ensuring IKEA Standard Operating Procedures (SOPs) rules and guidelines are followed throughout the process to ensure the safety of both customers and colleagues
Using different types of forklifts and machines to complete fulfilment operations tasks
Storing, retrieving, replenishment and internal transportation of stock within the warehouse
Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions
Actively participating in selling products with a positive attitude and contribute to business goals and growth
Maintaining a clean and organised sales area, ensuring all products are properly priced and fully stocked
Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment
Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers
Securing that all products passing through the entrance are paid for
Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues
Supporting customers booking their home delivery and collecting their click and collect
Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization
Handling cash and card payments in a reliable, efficient, accurate and friendly way
Ensuring customers have a positive final touchpoint during the IKEA shopping experience

Requirements:

Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and sharing the IKEA product range with customers
A strong customer-focused mindset, always striving to deliver a memorable shopping experience
A ‘Togetherness’ mindset with the ability to work autonomously and collaboratively in a team environment
Ability to prioritise tasks in a fast-paced environment and manage your own tasks
Clear and concise communication skills, a keen eye for detail and strong problem-solving skills
Proficient computer skills and an ability to learn about all technical aspects of the IKEA IT systems and tools
A safe mindset and being comfortable with physical work and manual handling including repetitive movements and lifting

What we offer:

Above award rates and penalty rates (including Sunday and Public Holidays)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
November 14, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Job Link Share:

IKEA Co-worker