Ikea business & financial services leader Job at IKEA (Tempe)

IKEA Business & Financial Service Leader

Location

South Korea , Gwangmyeong-Si, Gyeonggido

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Broad Financial Services Expertise: Deep understanding of payment infrastructure, issuing/acquiring, credit risk, partner economics, and FS product revenue models
B2B Market Mastery: Knowledge of the local and global B2B landscape—SME and enterprise needs, decision cycles, procurement and invoicing, key account mechanics, and solution selling
Regulatory Fluency: Strong grasp of local/global regulations impacting payments, credit, consumer duty, AML/KYC, data privacy—and the ability to translate regulation into strategy
Customer & Multichannel Excellence: Track record improving conversion and loyalty across store and digital journeys
comfortable with CRM, segmentation, and lifecycle marketing
Sustainability Mindset: Ability to embed sustainability in offers (green finance, circular models, responsible lending) consistent with IKEA’s values
Data & P&L Ownership: Skilled in building business cases and managing P&L
fluent with KPI design, funnel analytics, and portfolio performance
Partner & Change Leadership: Experienced in negotiating complex partnerships, vendor governance, and leading cross functional change (agile ways of working is a plus)
Drives strategy into measurable outcomes as a values-driven, commercial builder

Job Responsibility

Lead & Inspire the Country Network: Build, coach, and empower a cross functional country team for IKEA Business & Financial Services
Own the Business & the P&L: Lead and develop the total IKEA Business and Financial Services portfolio in the country
Turn Strategy into a Country Roadmap: Translate the vision into an executable 12–36 month roadmap, sequenced by impact and readiness
Orchestrate the Partner Ecosystem: Develop and govern strategic relationships with banks, PSPs, fintechs, and insurers in line with the IKEA Business & Financial Services Governance Framework
Govern Risk & Compliance by Design: Ensure AML/KYC, credit risk, data privacy, and consumer protection requirements are designed into journeys and operations
Commercial Activation Across Channels: Integrate FS and IKEA Business offers into store, remote selling, and digital journeys
Acquire, Activate & Retain B2B Customers: Grow IKEA Business sign ups, active accounts, and lifetime value via segmented offers, lifecycle CRM, key account management, and solution selling
Relentless Customer Experience Improvement: Redesign end to end journeys to remove friction and make sustainable choices the easy choice
Program & Change Leadership: Lead cross functional planning and execution rhythms (QBRs, steerco, stand-ups)
Sustainability & Circularity Embedded: Integrate green financing, circular models (leasing, buy back, refurbished), and responsible lending into the portfolio

What we offer

International mobility support can be offered as part of the recruitment
Preference for veterans and persons with disabilities as per relevant laws
Probation period of 3 months (extendable once)
Right to request return of submitted documents for unsuccessful candidates

Fulltime

Store Business Navigation and Operations Manager

As Store Business Navigation and Operations (BNO) you use knowledge of IKEA and ...

Location

Jordan , Amman

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

BSc or MSc in Finance or Business Controlling
Previous experience in a Business Controlling/commercial role with proven strong analytical and numerical skills
A thorough understanding of the profit and loss and key performance measurements that we use to plan, follow up and steer the business
Proven record of consistently meeting agreed budgets and goals and working on plans over a number of years. Setting and implementing action goals and providing clear direction and following up goals
Ability to develop knowledge of the national and global market and business conditions, and take commercial decisions based on this information
Ability to communicate confidently and clearly in English, both verbally and in writing
Experience of working in a fast-paced retail environment
Experience and interest in retailing and/or home furnishing
Experience of leading and managing a team preferably gained in retailing and/or sales
High level of proficiency in Microsoft Office applications (especially Excel)

Job Responsibility

You use knowledge of IKEA and local market to work together with the store management team and BNO team, in an inspiring and supportive way
You work together to ensure that the store is steered towards growth, optimal performance and sustained long term profitability in line with the IKEA objectives and be a business partner in strategic and operational development, closely connected to the business and contributing to improved customer experience
Accountable for overall availability, quality of logistics and service operations while being an active partner in the store commercial and business planning process
Navigate the growth of IKEA retailing and steer the business towards sustained long-term profitability
Provide accurate, relevant and user-friendly business information for effective decision-making
Analyze business information and identifying business opportunities
Be an active business partner and contribute to business development initiatives
Establish follow-up mechanisms for projects
Work with other functions to assure the alignment of business information
Secure the business steering process works well in the store and that the store management is working towards agreed upon goals

Fulltime

Country Fulfilment Planning Leader

Location

Switzerland , Spreitenbach

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Knowledge of supply chain and fulfilment planning, warehousing operations and service business leading to an excellent level of customer fulfilment
Understanding the customers’ needs, demands, and expectations on the market
Excellent knowledge of relevant digital solutions, tools and processes associated with the fulfilment planning (Excel, PowerBi, AI Assistants, etc.)
Collaborative mindset: strong in building relationships across the organisations and having influence and personal impact by using communication and negotiation skills
Good knowledge of stakeholder management: knowledge of how to identify and involve relevant stakeholders in a project, process, or question to make things happen
Good financial competence: knowledge about how internal and external financials impact the business of IKEA and an understanding of how to communicate this financial impact to different target groups
applying financial knowledge to achieve organisational goals and objectives
End-to-end orientation: ability to apply analytical process-oriented thinking, including planning and maintaining work processes
Good ability to navigate and lead in a complex, dynamic, and continuously evolving business environment

Job Responsibility

Lead and be responsible for securing optimal, end-to-end fulfilment plan (operational, tactical, strategical) for all goods flows and services, its execution, scenarios and consequences, delivering to the strategies and goals within the country
Lead the work in close collaboration with units, country and group functions, supply chain partners to improve performance through leadership, development, and ways of working
Enable excellence in operations through leading fulfilment planning activities on all horizons of planning by gathering, analysing insights and trends, identifying risks and proposing actions to prevent them and providing accurate fulfilment plans
Lead assessment of current and planned fulfilment network capacities (all fulfilment units and services) and in collaboration with key partners identify solutions to secure agreed goals on availability and customer experience at the lowest possible cost
Translate strategies, global and country directions, growth plan into all dimensions needed within CFF to contribute to decision making process of securing resources, budgets, in-/divestments
Actively contribute to the network design and optimization of all planning and execution levels, and to provide functional managers with recommended actions to address identified network capacity imbalances
Contribute to development and innovation both for the country and total IKEA in close collaboration with country key partners and INGKA Group functions and initiatives, and to implement global ways of working and digital solutions

What we offer

28 vacation days (based on a 100% workload)
8 weeks paid parental leave for fathers
20 weeks paid parental leave for mothers
Very attractive social benefits
15% staff discount on your purchase - in every Swiss IKEA store
We pay up to 85% of a yearly travel ticket
Unlimited access to the LinkedIn learning platform
Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)

Fulltime

Business Navigation and Operations Group Leader

As MFU Business Navigation and Operations (BNO) you use knowledge of IKEA and lo...

Location

Kuwait

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

BSc or MSc in Finance or Business Controlling
Previous experience in a Business Controlling/operation role with proven strong analytical and numerical skills
A thorough understanding of the profit and loss and key performance measurements that we use to plan, follow up and steer the business
Proven record of consistently meeting agreed budgets and goals, and working on plans over a number of years. Setting and implementing action goals and providing clear direction and following up goals
Ability to develop knowledge of the national and global market and business conditions, and take decisions based on this information
Ability to communicate confidently and clearly in English, both verbally and in writing
Experience of working in a fast-paced retail, Logistic and delivery services environment
Experience and interest in retailing and/or home furnishing
Experience of leading and managing a team preferably gained in retailing and/or sales
High level of proficiency in Microsoft Office applications (especially Excel)

Job Responsibility

Navigate the growth of IKEA retailing and steer the business towards sustained long-term profitability
Provide accurate, relevant and user-friendly business information for effective decision-making
Analyze business information and identifying business opportunities
Be an active business partner and contribute to business development initiatives
Establish follow-up mechanisms for projects
Work with other functions to assure the alignment of business information
Secure the business steering process works well in the MFU and that the MFU management is working towards agreed upon goals
Lead and develop leaders and teams in the areas of responsibility of the BNO function. Identify and develop talents and secure succession planning
Lead the MFU Business Plan process together with the MFU manager and management team and proactively working with local market data to understand our customers experience in our different touch points to provide relevant insight
Drive and coordinate the financial business planning process and secure that the financial dimensions are aligned with the MFU and country challenges , priorities while involving and creating commitment among stakeholders when setting goals

Fulltime

Food Operations Leader

This person is responsible to lead the food operational excellence and ensure a ...

Location

South Korea , Gwangmyeong-Si

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Broad knowledge of IKEA concept, brand objectives, values and vision
Broad knowledge of IKEA tools, processes and cycles
Extensive knowledge of IKEA food business and food retail operations
Broad knowledge about IKEA compliance standards, IKEA food safety standards and HACCP
Broad knowledge about local food legislations and operational compliance standards
Broad knowledge of operational management such as in store logistics, inventory, production, serving and sustainability
Broad knowledge of Group strategies, priorities and business planning process
Good knowledge of project and change management methods and tools as well as stakeholder management
Broad knowledge of the IKEA multichannel reality and online customer behaviours
Broad knowledge of operational plans and goals as well as follow up on KPIs

Job Responsibility

Coach, and re-direct where necessary, the units to drive food operational excellence – in-store logistics, food production, meeting the customer, equipment and sustainable operations
Ensure that food operations are compliant with IKEA standards and local legal demands
Responsible for monitoring units in order to identify and optimize food operational needs and requirements
Contribute to food business financial results through monitoring the performance, identifying gaps and proposing and initiating improvements
Contribute insight and ideas to the market business plan as an integrated commercial partner
Responsible for developing and implementing common operational framework, standards, plans, WoW (way of working), tools and KPI’s to deliver to the business goals
Ensure correct operational process to secure food product availability, food stock management, food quality and to minimize food waste
Ensure up to date, appropriate and sustainable equipment and facilities
Contribute to the development of market specific range operational needs and requirements in line with IKEA range strategy, requirements and processes
Plan, conduct and follow-up operational performance review as well as act upon them e.g. lead information and escalation process to ensure performance excellence throughout the year

Fulltime

Commercial Activity Leader

Location

South Korea , Seoul

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Excellent knowledge of the IKEA product range, national priorities, volume commitments, local market conditions and local store competitors
Good at analysing activity performance, and identifying successful activities, solutions and ideas and improve planning of future activities
Passion for selling, reaching your goals and getting the best for IKEA customers
The IKEA values accurately reflect your own values
Enjoy working in a fast-paced and future-oriented environment
Interested in people’s everyday life at home and home furnishing
Know IKEA product range, including service products
Know Add on Sales guidelines
Understand and actively use the manuals Selling the IKEA way and Pricing the IKEA way
Understand the manual Range presentation the IKEA way

Job Responsibility

Securing the vitality of the IKEA store in all media by working closely with your store commercial team using the IKEA product range to ensure customers feel inspired to visit the store more frequently
Working proactively with the commercial calendar, co-ordinating activities and advance planning to help ensure your store has the correct stock availability
Supporting a fast implementation of different planned activities to ensure the most commercial expression in the store at all times
Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators
Lead and communicate the commercial calendar and store activity plan to your store colleagues in a way that motivates them to take ownership for their part in achieving the overall goals
Secure the vitality of the IKEA store and IKEA website in all media by working closely with your store commercial team and using good examples from other stores to ensure customers feel inspired to visit the store more frequently
Ensure a qualitative and efficient implementation in your store through clear communication and secure that all functions take responsibility for delivering their part
Know your local market potential and work with your team and other functions to ensure the IKEA Brand is relevant locally throughout the different sales channels
Possess excellent knowledge of the IKEA product range and services, national priorities, volume commitments, local market conditions and local store competitors and use this information to add to, support and drive the store commercial calendar
Act quickly on commercial opportunities

Fulltime

Small CMP Manager (Changying)

Our mission is to enable extraordinary growth in a new era by empowering co-work...

Location

China , Beijing

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Core-area competence & proven success of core area OMNI business KPI and result delivery in complex multichannel environment
Strong customer centric thinking and fast adaptability to drive high-volume business and financial acumen to delivery strong performance, P&L result and maximize efficiency
Ability on project management. Creating communications with impact inside & outside and have strong collaborative leadership to cooperate with all key stakeholders incl. Metro market managers, project team, unit SSG team as well as the representatives from landlord & governments
Ability to communicate confidently and clearly in English

Job Responsibility

Lead the alignment of the unit operating model with local market needs and the IKEA brand identity, ensuring the physical customer meeting point remains competitive, relevant, and a leader in home furnishing solutions
Lead commercial strategy execution. Implement and oversee the commercial action plan, integrating input from the team and stakeholders to achieve business, people and sustainability objectives, maximize sales, and ensure long-term profitability while meeting IKEA standards. Monitor KPIs, financial targets and costs, and take corrective actions when needed
Enhance customer experience across channels. Ensure a seamless, inspiring, and customer-centric experience in the unit, aligned within IKEA omni eco-system, maintaining high standards in merchandising, availability of home furnishing range and services in close cooperation with Market management team
Secure excellence in end-to-end unit operations with focus on retail foundation, services execution, quality, productivity improvements as well as cost optimization, whilst ensuring compliance with internal policies and external regulations, including health, safety and sustainability standards and doing manager on duty service for the unit
Develop and empower the team. Lead, coach, and motivate a diverse team by setting clear goals, fostering competence development, and ensuring the right people are in the right place at the right time. Ensure strong collaboration and feeling of togetherness across unit and market

Small CMP Manager

Location

South Korea , Busan-Si Gijang-Gun, Busan Gwang'Eogsi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Previous retail experience required, preferably in a complex multichannel environment
Previous leadership of mid-sized teams or groups required
Ability to have a Customer Centric thinking
Experience of working in a commercial role in an organization
Proven track record of developing and lead leaders in a people-centric organization
Experience of leading in a changing environment
Ability to think, lead and act strategically, and having ability to successfully implement the strategies in the operational work
Proven ability to prioritize and organize work and the work of others for maximized efficiency
Operational Agility: Ability to make smart decisions quickly with limited resources
Ability to drive a high-volume business and the financial acumen to drive strong performance and P&L result

Job Responsibility

Lead the alignment of the unit operating model with local market needs and the IKEA brand identity, ensuring the physical customer meeting point remains competitive, relevant, and a leader in home furnishing solutions
Lead commercial strategy execution. Implement and oversee the commercial action plan, integrating input from the team and stakeholders to achieve business, people and sustainability objectives, maximize sales, and ensure long-term profitability while meeting IKEA standards. Monitor KPIs, financial targets and costs, and take corrective actions when needed
Enhance customer experience across channels. Ensure a seamless, inspiring, and customer-centric experience in the unit, aligned within IKEA omni eco-system, maintaining high standards in merchandising, availability of home furnishing range and services in close cooperation with Market management team
Secure excellence in end-to-end unit operations with focus on retail foundation, services execution, quality, productivity improvements as well as cost optimization, whilst ensuring compliance with internal policies and external regulations, including health, safety and sustainability standards and doing manager on duty service for the unit
Develop and empower the team. Lead, coach, and motivate a diverse team by setting clear goals, fostering competence development, and ensuring the right people are in the right place at the right time. Ensure strong collaboration and feeling of togetherness across unit and market

Fulltime

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Ikea business & financial services leader

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