Jobs Remote jobs Sign In

IKEA Business & Financial Service Leader

IKEA

Location:
South Korea , Gwangmyeong-Si, Gyeonggido

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Job Responsibility:

Lead & Inspire the Country Network: Build, coach, and empower a cross functional country team for IKEA Business & Financial Services
Own the Business & the P&L: Lead and develop the total IKEA Business and Financial Services portfolio in the country
Turn Strategy into a Country Roadmap: Translate the vision into an executable 12–36 month roadmap, sequenced by impact and readiness
Orchestrate the Partner Ecosystem: Develop and govern strategic relationships with banks, PSPs, fintechs, and insurers in line with the IKEA Business & Financial Services Governance Framework
Govern Risk & Compliance by Design: Ensure AML/KYC, credit risk, data privacy, and consumer protection requirements are designed into journeys and operations
Commercial Activation Across Channels: Integrate FS and IKEA Business offers into store, remote selling, and digital journeys
Acquire, Activate & Retain B2B Customers: Grow IKEA Business sign ups, active accounts, and lifetime value via segmented offers, lifecycle CRM, key account management, and solution selling
Relentless Customer Experience Improvement: Redesign end to end journeys to remove friction and make sustainable choices the easy choice
Program & Change Leadership: Lead cross functional planning and execution rhythms (QBRs, steerco, stand-ups)
Sustainability & Circularity Embedded: Integrate green financing, circular models (leasing, buy back, refurbished), and responsible lending into the portfolio

Requirements:

Broad Financial Services Expertise: Deep understanding of payment infrastructure, issuing/acquiring, credit risk, partner economics, and FS product revenue models
B2B Market Mastery: Knowledge of the local and global B2B landscape—SME and enterprise needs, decision cycles, procurement and invoicing, key account mechanics, and solution selling
Regulatory Fluency: Strong grasp of local/global regulations impacting payments, credit, consumer duty, AML/KYC, data privacy—and the ability to translate regulation into strategy
Customer & Multichannel Excellence: Track record improving conversion and loyalty across store and digital journeys
comfortable with CRM, segmentation, and lifecycle marketing
Sustainability Mindset: Ability to embed sustainability in offers (green finance, circular models, responsible lending) consistent with IKEA’s values
Data & P&L Ownership: Skilled in building business cases and managing P&L
fluent with KPI design, funnel analytics, and portfolio performance
Partner & Change Leadership: Experienced in negotiating complex partnerships, vendor governance, and leading cross functional change (agile ways of working is a plus)
Drives strategy into measurable outcomes as a values-driven, commercial builder
Balances P&L ownership with customer obsession, using data for clear decisions, simplifying complex problems, and designing effective customer journeys across store, remote selling, and digital
Orchestrates strong partnerships, embedding risk and compliance by design while maintaining speed
Coaches diverse teams, creates clarity in a matrix organization, and communicates with honesty and humility
Engages hands-on when needed, considers long-term impact thoughtfully, and makes sustainable and affordable choices easy for the many

What we offer:

International mobility support can be offered as part of the recruitment
Preference for veterans and persons with disabilities as per relevant laws
Probation period of 3 months (extendable once)
Right to request return of submitted documents for unsuccessful candidates

Additional Information:

Job Posted:
April 23, 2026

Employment Type:

Fulltime

Work Type:

On-site work

IKEA - All Job Offers

Job Link Share:

PREMIUM

More languages and countries

+ Unlock 31696 hidden job offers

Languages

English Čeština Deutsch Ελληνικά Español Français +15

Countries

United States United Kingdom India Canada Australia +

Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Suggested Tags:

Frontend Developer , Secretary , Talent Manager , Salesforce Administrator , Data Analyst

Similar Jobs for IKEA Business & Financial Service Leader

Business Navigator

At IKEA, our vision is to create a better everyday life for the many people. We ...

Location

Australia , Tempe

Salary

Expiration Date

Until further notice

Requirements

An experienced leader with prior store experience, solid commercial business knowledge and cross-functional understanding of IKEA
Store and/or Service Office Business Navigation experience an advantage
Equipped with excellent analytical and numerical skills with the ability to recognise trends and translate them into business opportunities
Able to translate and impart financial and technical information and present this in a clear and informative manner to a diverse range of stakeholders
Equipped with strong communication skills and ability to foster relationships with a wide variety of business partners, with demonstrated ability to influence decisions.

Job Responsibility

Job Responsibility

Provide country management with analysis, expert insights, and business information to guide decision-making, challenge strategies, and drive growth, optimal performance, and long-term profitability
Ensure timely and relevant information is communicated effectively to stakeholders, inspiring meaningful decisions and actions that support business goals
Partner with units on financial performance and providing support and challenging where necessary, while overseeing financial submissions to global retail business navigation and managing specific P&L lines to support targets and improve performance
Contribute to the country pricing process, identifying commercial opportunities to maximize gross margins and support financial objectives
Identify new business opportunities and collaborate with units and SO functions to implement tools, processes, and best practices to enhance customer experience and retail foundation
Conduct functional reviews, supporting units in improving performance, competence, and customer experience, while ensuring performance measurement systems and KPI improvements through operational workshops and benchmarking activities
Present to the Country and Global Board on key topics.

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible).

Fulltime

Ikea business & financial services leader

Are you a visionary leader who thrives with business growth and financial innova...

Location

Australia , Tempe

Salary

Expiration Date

Until further notice

Requirements

Minimum 5 years of leadership experience influencing cross-functional teams and senior stakeholders in complex, fast-paced environments, with proven ability to drive change and foster collaboration
Extensive experience of proven success driving growth in sales, customer experience, and partnerships within retail, financial services, or B2B industries
Comprehensive understanding of financial services including payment infrastructure, credit risk management, compliance requirements, and revenue models across partnerships and ecosystems
Extensive knowledge of local and global B2B markets with deep insights into customer needs, sales mechanisms, key account management, and regulatory requirements impacting financial services and B2B operations
Deep expertise in optimizing customer experiences across multichannel touchpoints to maximize conversion, sales, and engagement in both physical and digital environments
Exceptional ability to build strategic partnerships and long-term relationships with external partners and stakeholders, with strong negotiation, presentation, and communication skills to inspire and influence diverse audiences including senior leadership
Results-driven approach with strong focus on achieving measurable outcomes through KPI management, continuous improvement

Job Responsibility

Job Responsibility

Takes full responsibility for developing the total IKEA Business and Financial Services business in the Australia and New Zealand, delivering agreed results supported by analytics and insights
Leads and motivates the cross-functional teams to support IKEA Business and Finance Services development and execution, fostering strong collaboration across all functions and units to maximise impact
Proactively contributes to the Selling agenda in order to deliver to the common objectives and goals
Drives tactical and operational planning, ensuring alignment with Business Plans, roadmaps, and banking relationships to reach defined targets
Develops and optimises relationships with external partners in alignment with governance frameworks to enhance customer experiences
Supports new initiatives with subject matter expertise, leading deployment and acceleration of innovative solutions
Drives an open and sharing climate, acts as a role model of the IKEA values and contributes to the transformation of IKEA

Fulltime

Digital Channels Frontend Operation Leader

As one of the key members of the Digital Channels organization, the Digital Chan...

Location

China , Shanghai

Salary

Expiration Date

Until further notice

Requirements

At least 3-5 years’ experience in as digital channel business leader with proven results in managing EC business, including DTC channels or marketplace channels
Deep understanding on the drivers of digital channel business while can dig into operation details and demonstrate abilities to make sure execution excellence
Experienced in working with Digital channels and planning resources according to business needs
Experienced in e-Marketing including paid media, content, livestream etc
Experienced in marketplace intelligent property project and big campaign management
Experienced in managing e-Commerce vendors and marketplace contact persons
Knowledge of using digital and marketplace data tools such as Shangzhi, Qingbaotong, Jiuqian, etc
Self-reliant and motivated with a proven ability to work as part of a team as well as independently
Good communication skills, verbally and in writing
Fluent in English both written and verbal

Job Responsibility

Job Responsibility

Be a contributor to IKEA’s digital channel growth, focusing around the business on JD platform and related omni channels
Secure daily operations of digital channel business, including customer management, promotion tactic implementation, consumer journey optimization and financial supporting works
Be part of creating the digital channel strategy and on a daily basis monitor and adjust the e-commerce calendar to achieve the sales target and operational KPI throughout the year
Monitor the consumer journey via efficient collaboration with relevant partners, providing input to continuously improve conversion and return on investment
Provide data-driven insights about our business to optimize strategy and operations
Take part in competitor analysis to track sales, trends, product pattern and promotion schemes of key competitors to improve our sales and customer experience
Work with marketplace contact person. Contribute to the firsthand marketplace activity related information and take quick action to fight for the resources from marketplace
Work with the JD Partner (JDP) and monitor the daily operation quality by optimizing the KPI Regularly coordinate with relevant teams, to ensure the product range, fulfilment, Customer Service, key events and commercial activities
Promote, actively engage and share the responsibility in the delivery of the Ingka sustainability, People & Planet Positive, Strategy to enable the ongoing transformation and growth of the IKEA business
On a daily basis coordinate with relevant-function teams to ensure the product range, fulfilment, customer support, key events and commercial activities are meeting agreed expectations

Fulltime

Business Navigation and Operations Group Leader

As MFU Business Navigation and Operations (BNO) you use knowledge of IKEA and lo...

Location

Salary

Expiration Date

Until further notice

Requirements

BSc or MSc in Finance or Business Controlling
Previous experience in a Business Controlling/operation role with proven strong analytical and numerical skills
A thorough understanding of the profit and loss and key performance measurements that we use to plan, follow up and steer the business
Proven record of consistently meeting agreed budgets and goals, and working on plans over a number of years. Setting and implementing action goals and providing clear direction and following up goals
Ability to develop knowledge of the national and global market and business conditions, and take decisions based on this information
Ability to communicate confidently and clearly in English, both verbally and in writing
Experience of working in a fast-paced retail, Logistic and delivery services environment
Experience and interest in retailing and/or home furnishing
Experience of leading and managing a team preferably gained in retailing and/or sales
High level of proficiency in Microsoft Office applications (especially Excel)

Job Responsibility

Job Responsibility

Navigate the growth of IKEA retailing and steer the business towards sustained long-term profitability
Provide accurate, relevant and user-friendly business information for effective decision-making
Analyze business information and identifying business opportunities
Be an active business partner and contribute to business development initiatives
Establish follow-up mechanisms for projects
Work with other functions to assure the alignment of business information
Secure the business steering process works well in the MFU and that the MFU management is working towards agreed upon goals
Lead and develop leaders and teams in the areas of responsibility of the BNO function. Identify and develop talents and secure succession planning
Lead the MFU Business Plan process together with the MFU manager and management team and proactively working with local market data to understand our customers experience in our different touch points to provide relevant insight
Drive and coordinate the financial business planning process and secure that the financial dimensions are aligned with the MFU and country challenges , priorities while involving and creating commitment among stakeholders when setting goals

Fulltime

Business Navigation and Operations Manager

Accountable for overall availability, quality of logistics and service operation...

Location

Morocco , Mohammédia

Salary

Expiration Date

Until further notice

Requirements

Interest in people’s everyday life at home and in home furnishing
Experience of working in a customer-focused service industry
Experience of setting and implementing long-term strategic plans, setting budgets and following up goals
Ability to prioritise and organise work and make the most efficient use of time available
Understand profit and loss and how to affect its result through departmental actions
Ability to set expectations and provide clear direction
Experience of using knowledge of customer behaviour to develop business plans
Excellent oral and written communication skills
Highly-analytical with strong attention to detail
Interested in home furnishing, people’s life at home and the IKEA product range

Job Responsibility

Job Responsibility

Accountable for overall availability, quality of logistics and service operations while being an active partner in the store commercial and business planning process
Navigate the growth of IKEA retailing and steer the business towards sustained long-term profitability
Provide accurate, relevant and user-friendly business information for effective decision-making
Analyze business information and identifying business opportunities
Be an active business partner and contribute to business development initiatives
Establish follow-up mechanisms for projects
Work with other functions to assure the alignment of business information
Secure the business steering process works well in the store and that the store management is working towards agreed upon goals
Lead and develop leaders and teams in the areas of responsibility of the BNO function. Identify and develop talents and secure succession planning
Lead the store Business Plan process together with the store manager and management team and proactively working with local market data to understand people’s life at home and our customers experience in our different touch points to provide relevant insight

Fulltime

Food Operations Leader

This person is responsible to lead the food operational excellence and ensure a ...

Location

South Korea , Gwangmyeong-Si

Salary

Expiration Date

Until further notice

Requirements

Broad knowledge of IKEA concept, brand objectives, values and vision
Broad knowledge of IKEA tools, processes and cycles
Extensive knowledge of IKEA food business and food retail operations
Broad knowledge about IKEA compliance standards, IKEA food safety standards and HACCP
Broad knowledge about local food legislations and operational compliance standards
Broad knowledge of operational management such as in store logistics, inventory, production, serving and sustainability
Broad knowledge of Group strategies, priorities and business planning process
Good knowledge of project and change management methods and tools as well as stakeholder management
Broad knowledge of the IKEA multichannel reality and online customer behaviours
Broad knowledge of operational plans and goals as well as follow up on KPIs

Job Responsibility

Job Responsibility

Coach, and re-direct where necessary, the units to drive food operational excellence – in-store logistics, food production, meeting the customer, equipment and sustainable operations
Ensure that food operations are compliant with IKEA standards and local legal demands
Responsible for monitoring units in order to identify and optimize food operational needs and requirements
Contribute to food business financial results through monitoring the performance, identifying gaps and proposing and initiating improvements
Contribute insight and ideas to the market business plan as an integrated commercial partner
Responsible for developing and implementing common operational framework, standards, plans, WoW (way of working), tools and KPI’s to deliver to the business goals
Ensure correct operational process to secure food product availability, food stock management, food quality and to minimize food waste
Ensure up to date, appropriate and sustainable equipment and facilities
Contribute to the development of market specific range operational needs and requirements in line with IKEA range strategy, requirements and processes
Plan, conduct and follow-up operational performance review as well as act upon them e.g. lead information and escalation process to ensure performance excellence throughout the year

Fulltime

Commercial Activity Leader

Location

South Korea , Seoul

Salary

Expiration Date

Until further notice

Requirements

Excellent knowledge of the IKEA product range, national priorities, volume commitments, local market conditions and local store competitors
Good at analysing activity performance, and identifying successful activities, solutions and ideas and improve planning of future activities
Passion for selling, reaching your goals and getting the best for IKEA customers
The IKEA values accurately reflect your own values
Enjoy working in a fast-paced and future-oriented environment
Interested in people’s everyday life at home and home furnishing
Know IKEA product range, including service products
Know Add on Sales guidelines
Understand and actively use the manuals Selling the IKEA way and Pricing the IKEA way
Understand the manual Range presentation the IKEA way

Job Responsibility

Job Responsibility

Securing the vitality of the IKEA store in all media by working closely with your store commercial team using the IKEA product range to ensure customers feel inspired to visit the store more frequently
Working proactively with the commercial calendar, co-ordinating activities and advance planning to help ensure your store has the correct stock availability
Supporting a fast implementation of different planned activities to ensure the most commercial expression in the store at all times
Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators
Lead and communicate the commercial calendar and store activity plan to your store colleagues in a way that motivates them to take ownership for their part in achieving the overall goals
Secure the vitality of the IKEA store and IKEA website in all media by working closely with your store commercial team and using good examples from other stores to ensure customers feel inspired to visit the store more frequently
Ensure a qualitative and efficient implementation in your store through clear communication and secure that all functions take responsibility for delivering their part
Know your local market potential and work with your team and other functions to ensure the IKEA Brand is relevant locally throughout the different sales channels
Possess excellent knowledge of the IKEA product range and services, national priorities, volume commitments, local market conditions and local store competitors and use this information to add to, support and drive the store commercial calendar
Act quickly on commercial opportunities

Fulltime

Small CMP Manager (Changying)

Our mission is to enable extraordinary growth in a new era by empowering co-work...

Location

China , Beijing

Salary

Expiration Date

Until further notice

Requirements

Core-area competence & proven success of core area OMNI business KPI and result delivery in complex multichannel environment
Strong customer centric thinking and fast adaptability to drive high-volume business and financial acumen to delivery strong performance, P&L result and maximize efficiency
Ability on project management. Creating communications with impact inside & outside and have strong collaborative leadership to cooperate with all key stakeholders incl. Metro market managers, project team, unit SSG team as well as the representatives from landlord & governments
Ability to communicate confidently and clearly in English

Job Responsibility

Job Responsibility

Lead the alignment of the unit operating model with local market needs and the IKEA brand identity, ensuring the physical customer meeting point remains competitive, relevant, and a leader in home furnishing solutions
Lead commercial strategy execution. Implement and oversee the commercial action plan, integrating input from the team and stakeholders to achieve business, people and sustainability objectives, maximize sales, and ensure long-term profitability while meeting IKEA standards. Monitor KPIs, financial targets and costs, and take corrective actions when needed
Enhance customer experience across channels. Ensure a seamless, inspiring, and customer-centric experience in the unit, aligned within IKEA omni eco-system, maintaining high standards in merchandising, availability of home furnishing range and services in close cooperation with Market management team
Secure excellence in end-to-end unit operations with focus on retail foundation, services execution, quality, productivity improvements as well as cost optimization, whilst ensuring compliance with internal policies and external regulations, including health, safety and sustainability standards and doing manager on duty service for the unit
Develop and empower the team. Lead, coach, and motivate a diverse team by setting clear goals, fostering competence development, and ensuring the right people are in the right place at the right time. Ensure strong collaboration and feeling of togetherness across unit and market