Identity & Access Management Technician Job at Delta Solutions & Strategies (Vandenberg SFB)

Job Description

The Identity & Access Management (IAM) Technician supports the secure provisioning, management, and deactivation of user accounts and credentials across classified and unclassified DoD networks. This position ensures personnel are granted authorized access in accordance with established procedures, policies, and security requirements. The IAM Technician performs identity lifecycle tasks under government direction, maintaining strict accountability, accuracy, and compliance with DoD access control and PKI standards.

Job Responsibility

Process account creation, modification, and termination requests in accordance with established workflows and approval procedures
Review and verify access request forms (e.g., AF Form 2875) for completeness, justification, and required signatures prior to submission
Validate prerequisite documentation such as cybersecurity training certificates, clearance verification, and role-based access eligibility
Establish user accounts within authorized systems, ensuring proper group membership, access level, and functional role assignment
Deactivate or transfer accounts promptly upon notification of personnel reassignment, separation, or role change
Perform periodic audits of user accounts, permissions, and privileged roles to ensure compliance with DoD directives and local access policies
Maintain accurate records of account actions, access approvals, and audit results in accordance with configuration management and cybersecurity documentation standards
Coordinate with cybersecurity personnel and system administrators to resolve access discrepancies or provisioning errors
Assist users with CAC, token, and multifactor authentication (MFA) issues related to network or application access
Support the issuance, renewal, suspension, and revocation of PKI certificates in accordance with DoD and organizational policies
Serve as a Local Registration Authority (LRA) or Trusted Agent (TA) as designated, ensuring proper identity verification and credential management procedures are followed
Ensure proper protection, handling, and storage of cryptographic material and associated PKI registration data
Monitor identity systems for anomalies such as orphaned accounts, access violations, or unusual permission changes, and report findings to cybersecurity staff
Support periodic reviews, inspections, and audits related to access control and identity management
Document and update standard operating procedures, checklists, and process guides to ensure consistency and accuracy
Provide user support and guidance during onboarding, offboarding, and role transition processes
Coordinate with the Help Desk and Client Systems teams to ensure timely completion of access-related service tickets
Serve as the initial point of contact for access-related service requests and account issues submitted via phone, ticketing system, email, or walk-up support
Log, categorize, and prioritize incidents and access requests in accordance with established service-level objectives, ensuring timely escalation and resolution
Support users and assist with the coordination and completion of paperwork required to resolve negligent discharge of classified information incidents and events
Perform all tasks in accordance with approved security and privacy policies, maintaining strict adherence to least-privilege principles
Provide after-hours and contingency support as required to maintain access continuity during mission operations

Requirements

TS/SCI Security Clearance required
Minimum 2–4 years of experience supporting user account management, access control, or PKI operations within DoD or enterprise IT environments
Experience working with directory services such as Active Directory and using ticketing systems for request tracking and documentation
Associate’s degree in Information Systems, Computer Science, or related field
or equivalent combination of education and experience
CompTIA Security+ or equivalent baseline certification required

Senior Logistics Technician

As a Senior Logistics Technician, you will prioritize and assign ticketed work t...

Location

United States , Ashburn

Salary:

27.16 - 43.27 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field. OR equivalent experience
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport

Job Responsibility

Customer Service: Maintains a strong focus to optimize resources and improve quality. Serves as a liaison across Data Center teams, and supports Microsoft and non-Microsoft gear deliveries. Positions organization to deliver solutions that exceed customer expectations. Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment. Engages with internal and external stakeholders, building relationships with vendors and providing oversight, to manage issues as they arise. Collaborates with the IAM Standard team and Engineering team to execute and refine pilot processes, tools, or feature enhancements.
Data Bearing Device (DBD) Destruction: Ensures team is following all processes and procedures to do this in a timely manner. Manages schedule of data bearing devices (DBD) destruction or shredding in partnership with security and senior leadership. Acts as a comprehensive resource for the decommissioning process to ensure customer security is maintained, performing data bearing devices (DBD) destruction as necessary. Handles any escalations. Assists with security investigations, supporting data bearing devices (DBD) reconciliations with review of current documentation and extensive back tracking of ticket details. Coordinates with and oversees any third-party vendors who perform data bearing devices (DBD) destruction as necessary. Ensures team decommissions servers, maintaining compliance and meeting Service Level Agreements (SLAs), overseeing documentation of actions taken against a decommissioning workflow.
Fleet Management: Serve as primary liaison for overseeing the fleet management program, maintenance vendors and equipment check-in and check-out process. Define numbers of vehicles needed and what type of vehicles & equipment with the Vehicle and Fleet PM, identifying and reporting gaps within the fleet to leadership. Oversee scheduled and preventative maintenance via in-house and vendor provided service. Manage, route, and fulfill transportation requests for Information Technology, Critical Environment, and Logistics, and other supported teams. Audits vehicles and fleet resources, ensuring vehicles are present in the correct location with assigned resources.
Inbound and Outbound Logistics: Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages based on site-class designation. Directs the flow of packages from preparation to shipment, leveraging knowledge of inventory parts to ensure proper storage. Schedules inbound and outbound logistics of both internal and external services. Communicates directly with customers, stakeholders, vendors, in regard to scheduling both inbound and outbound deliveries. Coordinates with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries. Conducts follow-ups on items logged within Intelligence Communication Manager (iCM), validating issues, and deals with the escalated issues. Supports creating more efficient receiving routes, moving manual communication and information sharing to automated processes, where possible.
IT Inventory Management: Ensures teams maintain and perform steps required to keep the inventory balance accurate. Plans, forecasts, and develops strategies for space optimization, including decommissioning and retention, driving identification of opportunities to improve inventory to address space constraints and ensuring deprecated materials are not stagnant. Prioritizes ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
Operational Excellence: Serves as subject matter expert and models compliance to less experienced team members. Seeks out opportunities to contribute to workstreams and toward greater simplification and automation, improving results of Service Level Agreements (SLAs) against Objective Key Results (OKRs). Conducts root cause analysis and identifies training gaps for potential escalations. Facilitates and pilots environmental sustainability and zero waste initiatives. Completes required security and data management training and complies with security and data management procedures/policies. Conducts training for relevant site-specific procedures and tools.
Procurement: Creates execution plans with the goal to improve satisfaction and performance within an area or organization-level group. Identifies and resolves delivery and execution road blocks, serving as point of contact for arising issues and unblocking critical paths to continue business continuity. Learns different elements of different suppliers, including what parts to order and what supplier(s) to engage with. Gathers data related to POs and provides to direct management. Assists senior leadership with escalated procurement issues. Performs quality control for purchase order and escalations with vendors. Audits on-site supplies and deployment consumables.
Safety Practices: Runs daily safety topic huddles and conducts inspections of equipment. Manages and coordinates any escalated task risks and reported issues, establishing safety standard operating procedures for new equipment. Trains employees on safe and effective equipment and inventory moving. Ensures team and 3rd party vendors are in compliance with Microsoft Corporation safety standards Procures, audits, and reviews personal protective equipment (PPE), leading by example of all safety standards. Presents Identity and Access Management (IAM) metrics to senior leaders. Supervises rack movement, observing to ensure compliance with safety protocols and training others on devices and tools used in rack movement. Oversees handling and storage of hazardous materials and chemicals, developing plans to address unsafe materials out of containment and ensuring preparedness of others, and acting as a point of escalation.
Tactical Shift Management: Develops and implements plans leveraging 5S methodology, to maintain a clean and organized space. Prioritizes and assigns ticketed work to Inventory and Asset Technicians on team, assessing resource allocation and gap planning for day-to-day activities. Leverages process knowledge and technical skills to resolve escalations, clear blocking issues, and may enable on site and/or remote data center support activities. Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
Warranty Process Management: Acts as the Subject Matter Expert about Return Merchandise Authorization (RMA) and non-RMA warranty processes. Ensures teams process failed vendor hardware devices using online/other tools and processes RMAs and non-RMA as needed. Plans and supports manual return processes for non-RMA failed parts. Plans and prepares for large-scale replacement projects for upgrading or refreshing equipment. Performs manual ordering processes of Original Equipment Manufacturer (OEM) parts. Follows all Service Level Agreements (SLAs) related to RMA and non-RMA warranty process.

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