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ID Checker at Fenway Park helps create a safe, respectful, and compliant guest experience across the venue. This role focuses on enforcing alcohol service policies and applicable laws, monitoring points of sale and consumption areas, supporting ID verification. The ID Checker prevents overservice, reduce alcohol related incidents, and uphold company standards and regulatory requirements.
Job Responsibility
Monitor designated areas for signs of overservice, service to minors, pass offs, and unsafe behavior
Conduct proactive walkthroughs with Concessions to reinforce responsible service
Intervene using deescalation techniques
request supervisor or manager support when needed
Deliver courteous, professional service
provide directions and event information
Requirements
TEAM Coalition, Alcohol service/compliance certification
Previous customer service experience preferred
Must be able to work alongside security employees ensuring compliance with applicable laws and regulation around age verification with limited supervision
This role may have physical demands including but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing
This role also requires uniforms and/or usage of personal protective equipment (PPE)
Nice to have
Previous customer service experience
What we offer
medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage